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会见与理解顾客

Store Recovery Manager

申请
  • Vantaa, Etelä-Suomen Lääni, Finland
  • 销售和商业
  • 全职

职位描述

  • 职位 ID: 295231

  • 发布日期: 16/06/2025



    • We are now looking for a passionate and dedicated Recovery Manager to join our team at IKEA Vantaa store!

    You are a dynamic leader focused on driving extraordinary growth through ensuring product quality and safety. You are skilled in optimizing processes to minimize unnecessary costs and enhance customer quality perception. You have a collaborative approach and a capability to work across functions, committed to preventing cost inefficiencies and improving customer experiences. You are passionate about giving products a second chance while balancing financial results, quality, safety, and sustainability impacts.


    You will bring to the role:

    Ability to contribute to the success of the IKEA business through efficient and effective operations with focus on preventing costs and maximizing profit on products that cannot be sold through our normal pipeline
    Ability to deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meetings with our customers
    Skills to establish the pre-requisites for the team to deliver customers a great commercial shopping experience in As-Is, as well as efficient circular recovery
    Strong leadership skills to coach and develop the Product Quality & Recovery team, prioritizing customer focus.
    Ability to collaborate across functions to enhance product quality, safety, and recovery processes.
    Proactive approach in improving customer product experiences and managing product safety, compliance, and quality deviations.
    Expertise in establishing efficient circular recovery operations to minimize environmental and financial impacts.
    Skills in setting and executing departmental goals and action plans, with a focus on continuous improvement.
    Ability to optimize common working methods, processes, and tools for product quality, safety, and recovery.
    Experience in team development and succession planning to ensure long-term success.


    Your previous experience and proven skills:

    ✔ Extensive experience in understanding customer behaviour in an omnichannel retail environment.
    ✔ Proven track record in managing store product quality, safety, and recovery processes.
    ✔ Experience in merchandising techniques to create commercially attractive offers both instore and online.
    ✔ Familiarity with the IKEA product range and unit functions contributing to quality and recovery processes.
    ✔ Strong knowledge of IT systems and tools used in daily work duties.
    ✔ Understanding of waste management and sustainability principles.
    ✔ Proactive and analytical with a focus on root cause identification and process improvement.
    ✔ Excellent communication, interpersonal, and influencing skills.
    ✔ Ability to prioritize tasks and work under pressure with operational and logical thinking.
    ✔ Demonstrated leadership capabilities and ability to lead business through people.
    ✔ Motivated to give IKEA products a second chance using smart solutions.
    ✔ Ambassador for IKEA values, including cost-consciousness, simplicity, and caring for people and the planet.
    ✔ Passionate about diversity and inclusion, treating co-workers and customers with respect.
    ✔ Flexible and ready to embrace change as an early adopter and change-driver within the store.
    ✔ Good knowledge of Finnish and English





    Our team within IKEA

    In our team we take pride in seeing everyone around us grow and develop, and we encourage people to experiment, test, try - and sometimes fail. As long as they learn along the way! We know that everything is changing more rapidly today and that we sometimes need to lead in the unknown. So we throw ourselves out there to explore new possibilities and ways of doing things to make both our people and our business prosper.

    Apply now!

    The role is permanent and full time (37,5h/week) and is located at IKEA Vantaa.

    Please attach an updated CV & motivation letter with your application and salary request latest on Sun 29.6.2025, so we can get to know you better. First interviews will start at the beginning of July.

    If you have job specific questions, please contact IKEA Vantaa Sales Manager Tanja Ekström, tanja.ekstrom@ingka.ikea.com.


    Warmly welcome with your application!

    IKEA, more than a job ✨

    World needs more people like you. So do we. Come to work with us just as you are.

    Working at IKEA is more than just a job – with us you are part of an equal and diverse working community. A sense of belonging is important to our employees, and team spirit is at the heart of what we do. IKEA offers a variety of career paths and opportunities to develop yourself in roles that are right for you. We give you the opportunity to bring your ideas to the table to help us develop our work, and to create new IKEA success!

    We value all our employees equally and our pay is in line with the collective agreement for the retail sector. Your salary level will depend on your job role, your previous work experience and any relevant qualifications.

    In addition to your salary, you will also enjoy a wide range of comprehensive staff benefits, including flexible Smartum saldo, staff discounts on our products, healthy and delicious breakfast and lunch menus at very low prices in our staff restaurants, One IKEA Bonus, gifts on special days and at Christmas, and much more!
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