• Minimum experience: 7 years • Experience working in a retail/logistics role • Proven ability to inspire and engage others while leading in a changing environment. • Previous management experience
Your responsibilities
• Directly leads the logistics management team and indirectly leads the logistics leaders and co-workers. • Secures high customer satisfaction at lowest possible cost in a multichannel environment for goods availability and customer order fulfillment. Ensures everyone in the store has knowledge of the logistics process and how their role impacts the process. • Leads and inspires the logistics team by working closely with store commercial team and Country CFF team. Identifies, recruits, retains and develops talent in the Logistic department to secure a diverse, competent and high performing team to secure future succession. • Actively participates in the management process to create the store business plan and logistic action plan, using global and country input. Triggers and follows up on all logistic actions that support the country growth direction. Works with IKEA Customer Satisfaction Survey, NPS (Net Promoter Score), IKEA Brand Capital report, I Share survey and Commercial Review results. • Secures sufficient short-/ mid-/ and long-term Store Fulfillment capacity, in line with the commercial direction, changing customer behaviors (including Cash & Cary and eCommerce fulfillment) and range frame. • Secures excellence in Store Fulfillment operations with focus on Retail Foundation, basics in operations, through an end to end process approach and supported by Commercial Reviews. Monitors and follows up the Store Fulfillment performance in accordance to the Store- and Market BPL in order to take relevant actions to achieve the goals for growth, budget and excellence in operations. • Positions IKEA Retail and the IKEA Brand as responsible partners in lowering environmental impact by taking relevant actions, in the store, that contribute to achieving long-term profitability in a sustainable and environmentally friendly way. • Ensures that Store Fulfillment works in compliance with the IKEA Code of Conduct, internal IKEA regulations as in standard operating procedures, I-Monitor and local legislation relating to health, safety and security and the environment. • Leads, attends and contributes to cross functional store meetings and forums as applicable
Together as a Team
We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!
Apply now!
JOB TYPE: Permanent, Full-time BENEFITS ELIGIBLE: Yes HOURS: Retail environment, must have open availability Monday through Sunday 6:00AM to 11:00PM
At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!
• Generous paid time off, holiday and sick time • WiselyPay – get earned wages up to two days early • Paid parental leave (up to 16 weeks) • KinderCare tuition discount • Retirement and bonus plans • Co-worker discount, meal deal, and referral bonus • Pet insurance program • Education assistance and learning programs • Safety shoe reimbursement • 24/7 telehealth visits • Dental and vision plans • Medical and Rx plans (must work min. 20 hrs/wk) • A fun and inclusive work environment
Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.
The anticipated posting closing date is on or around 7/24/25.
The starting rate/ salary for this position ranges from 89,649 USD to 133,578 USD and will be based on relevant work experience.
