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会见与理解顾客

IKEA Family Specialist (Maternity Leave Replacement, 1yr Temp) - IKEA Gwangmyeong

申请
  • Gwangmyeong-Si, Gyeonggido, South Korea
  • 顾客关系
  • 全职

职位描述

  • 职位 ID: 317658

  • 发布日期: 10/11/2025

    • 우리는 어떤사람과 일하고 싶나요?

    This position transfers to the Customer Relations (CR) department.

    • You have a passion for selling, reaching your goals and getting the best for IKEA customers.
    • You have the IKEA values accurately reflect your own values.
    • You have the right attitude and behaviour to sell actively and help customers to buy.
    • You understand and active use of the Selling the IKEA way and Pricing the IKEA way manuals.
    • You have ability to make things happen by championing flexibility, speed and simplicity.
    • You have a considered decision-maker and have ability to take responsibility and delegate when necessary.
    • You are a good communicator who speaks to co-workers and customers in a friendly and engaged manner.
    • You have ability to numeracy and computer (Excel) literacy and analytical skills.
    • You have ability to lead business through people by demonstrating strong leadership capabilities.

    책임과 의무

    • Lead the Implementation of the store activity plan aligned with the country commercial calendar, Store Business Plan priorities, ensuring it supports the store's business goals and customer experience.
    • Ensure the qualitative and efficient execution of store activities to deliver an optimal customer experience.
    • Analyse your activity performance: identify successful activities, solutions, and ideas, and use the information to improve the planning of future activities.
    • Understand the impact of your actions and activities on the financial results of the store and know which results you have influence over.
    • Understand the IKEA social and environmental commitments and know how you can contribute to sustainability.
    • Ensure that all communication delivers IKEA brand values, tone of voice, and identity.
    • Create content and maintain the local website.
    • Align with the SO (Service Office) marketing team to ensure the store activities are aligned with external communication.
    • As a member of the Customer Relations team, collaborate with other functions to plan and execute activities that drive visitation, revisitation, and customer conversions.
    • Support the customer shopping journey in daily operation by ensuring operational excellence in daily operations.
    • Responsible for operational tasks, accounting for approximately 20–30% of the role.
    • Required to work on weekends, public holidays, and late shifts as needed for workshops and events.

    문의나 도움이 필요하세요? 연락해 주세요!

    For internals, please have dialog with your line manager before apply jobs. We will contact to your line manager to ask your references as part of the process.

    If you have questions regarding recruitment process, please contact to

    채용 시 참고사항

    최종 합격하여 채용이 결정된 경우 근로관계 개시일부터 3개월의 *시용기간이 진행됩니다. 다만, 1회에 한해 3개월 이내에서 연장될 수 있습니다. *(*시용기간은 수습기간을 의미)

    [서류 반환 정책]
    * 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
    * 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.

    * 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 recruit.ikea.kr@ingka.ikea.com 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.

    * 당사는 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
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