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Ikea member of staff helping customers use touch screen
会见与理解顾客

Project Leader (Payment & Checkout) - IKEA Korea, Service Office

申请
  • Gwangmyeong, Gyeonggido, South Korea
  • 顾客关系
  • 全职

职位描述

  • 职位 ID: 300161

  • 发布日期: 17/07/2025

    • Who you are

    • Broad knowledge of IKEA concept, brand objectives, values and vision
    • Broad knowledge of IKEA tools, processes and cycles
    • Good knowledge of project and change management methods and tools as well as stakeholder management
    • Broad knowledge of the IKEA multichannel reality and online customer behaviours
    • Broad knowledge of operational plans and goals as well as follow up on KPIs
    • Broad knowledge of how consumer acts, feels and behaves in a retail environment to apply the insights in the shopping experience design in all touch points
    • Broad knowledge about the local market environment, expectations from customers today and tomorrow to secure that commercial and service offers meet customer demands and needs
    • Broad knowledge of how to optimise the customer experience across payments and checkout
    • Broad knowledge of how data and insights about customer interactions with IKEA can be translated into seamless solutions
    • Broad knowledge of payment methodologies, compliances and industry standards
    • Formal qualifications in Marketing, Sales, Business/Finance or equivalent
    • Minimum 5 years of experience in Payments, Customer Experience/support or similar and delivering results
    • Minimum 5 years of experiences in payments or customer experience operations
    • Minimum 5 years of experience in leading and influencing co-workers
    • Experience from retail, preferably home furnishing sector
    • Experience in planning, driving output and measuring performance (business)

    Your responsibilities

    • Identify Payment and Checkout development opportunities, based on local market relevance and customer needs
    • Manage local vendors where applicable to ensure sustainable vendor relations and minimize costs
    • Ensure and facilitate trainings in checkout routines, co-worker attitude, tools, legal compliance, security in par with best practice
    • Build SME (Subject Matter Experts) competence through driving internal checkout experience expertise
    • Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize impact (for example Digital, CFF (Customer Fulfilment),
    Communications, Sustainability, BNOF (Business Navigation Operations & Finance), People & Culture)
    • Secure the integrated multichannel conversion and CX (Customer Experience) of payments and checkout in order to contribute to the business goals
    • Measure conversion and customer satisfaction in payment and checkout to ensure performance excellence throughout the year
    • Be an active player in driving an open and sharing climate, be a role model of the IKEA values and contribute to the transformation of IKEA
    • Actively collaborate with and incorporate input from Risk & Compliance, Finance, Country IT/Digital, Market Support, Selling, HF&RD (Home Furnishing & Retail Design), Recovery & Quality, Property & Expansion and Customer in order to secure business goals and objectives

    Our team within IKEA

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    Questions and support? Let's connect!

    For internals, please have dialog with your line manager before apply jobs. We will contact to your line manager to ask your references as part of the process.
    If you have questions regarding recruitment process, please contact to rosie.han@ingka.ikea.com




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