Solution Architect | ServiceNow Platform | Enabling Functions

We are in the process of transforming our digital capabilities by integrating core business processes, people, data, and technology. This transformation is crucial for IKEA to evolve as an exceptional home furnishing retailer in the future. Our journey requires passionate individuals who embrace change, dare to question, and aspire to make a difference. If that describes you, come join us. Together, we can achieve great things!

About the area
Inter IKEA Group is organized into three core businesses – Range, Supply, and Retail Concept – along with five enabling functions. Together, we contribute to IKEA's success and share responsibility for the franchise offer.
The Enabling Functions lead key common activities and networks across Inter IKEA Group and address specific needs for our core businesses. These functions include Operations Management, Business Performance & Support, Communication, Sustainability, and People & Culture.

About the job
As a ServiceNow Platform Solution Architect, you will play a pivotal role in designing, governing, and scaling the ServiceNow platform architecture across Inter IKEA Group. This position is essential for ensuring a well-structured, resilient, and future-ready ServiceNow platform that supports our organization's growing and evolving digital capabilities.You will lead platform-wide architectural decisions, establish governance models, and ensure that platform capabilities align with business needs across all functions while remaining out-of-the-box. This presents a unique opportunity to shape the delivery of digital services at scale, making a real difference for thousands of co-workers and millions of customers.

About you
You are passionate about leveraging technology to solve complex problems and thrive in dynamic environments where collaboration, innovation, and impact are central to the mission. You enjoy driving architectural discussions, defining best practices, and aligning stakeholders across business and IT domains.
In this role, you’ll lead the platform architecture vision and ensure the consistency, security, and scalability of solutions built on ServiceNow. You’ll collaborate closely with the Platform Manager, Product Owners, development teams, and key stakeholders across IKEA to support the platform's adoption and evolution.

To succeed in this role, the following knowledge, skills, and experiences will be valuable:

• In-depth experience designing and governing ServiceNow platforms in large-scale, complex environments
• Demonstrable expertise in platform architecture across ITSM, ITOM, ITAM, HRSD, SecOps, IRM, CSM, Source to Pay, and custom apps modules
• Proven ability to establish and enforce platform governance, guardrails, and best practices
• Strong knowledge of ServiceNow architecture frameworks, performance design, data modeling, and integration methods (REST/SOAP APIs, MID Servers)
• Proficient in collaborating with senior stakeholders and aligning technology strategies with business goals
• Ability to communicate technical decisions clearly to non-technical stakeholders
• Excellent English language skills
• Experience working for, or with, an IKEA company is a plus
• ServiceNow Certified System Administrator (CSA), and certifications like CIS for ITSM, IRM, HR, S2P, etc., and Certified Technical Architect (CTA) preferred
• A strategic mindset and structured approach to problem-solving and communication

This role is full-time (40 hours per week) and based in Delft, Netherlands. This position sits within the Operations Management function and reports to the Platform Manager. If you would like to know more about the role, please connect with Chris.ellis@inter.ikea.com

At IKEA, we are looking for people who believe everyone deserves a seat at the table. You’re welcome no matter where you come from, what you believe, or what you look like. We don’t even care how you have furnished your home. We’re interested in you simply because you are you.

Even if your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. We believe that people’s diverse perspectives, backgrounds, and personalities make us better at understanding our customers’ dreams and needs. At IKEA, we’re all part of the same project.
If you have a special need that requires accommodation in the recruitment process, just let us know.

Are you interested? Submit your CV and tell us why you would be a good fit for this role in English, by July 4th, 2025.