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Ikea member of staff helping customers use touch screen
会见与理解顾客

Customer Service Team Leader

申请
  • Elizabeth, New Jersey, United States
  • 销售和商业
  • 全职

职位描述

  • 职位 ID: 301004

  • 发布日期: 25/07/2025

    • Why we will love you

    Who said your career had to go in one direction? Exceptional career and learning possibilities are just some of the reasons why our co-workers stay with us for years and years.

    At IKEA, you can pick your path, build your skills and go wherever your curiosity leads you. Where will you go? Join our team and see.

    What you'll be doing day to day

    • Hires, onboards, trains, leads, manages and develops the Smaland co-workers in the store. Identifies successors, creates development plans and secures necessary training.
    • Oversees the daily operation of Smaland area and the daily restocking of shopping tools throughout the store. Ensures greeter is in place at the store entrance to actively guide and answer customers' questions. Supports Checkout & Payment area and other Customer Experience areas as needed.
    • Follows procedures and partners with Risk & Compliance to ensure adherence to all safety processes and standards. Records and reports safety concerns or hazards.
    • Reviews schedule and makes needed changes accordingly, including scheduling co-workers in Payments and Checkouts as needed.
    • Trains co-workers and other Customer Experience Leaders on Smaland processes and safety requirements to enable them to provide support, as needed, to provide a great day out for the entire family.
    • Trains all Smaland co-workers on how to efficiently process payments, and on proper Transfer Management: i.e., logging of left behind items, writing off damages (390s), etc.
    • Builds emotional connections through meaningful and empathetic interactions with customers, setting the example and coaching others on how to do the same. Responds to escalated customer issues and leader intervention calls with sense of urgency.
    • Partners with Safety and Security to ensure adherence to policies regarding Smaland, rules as well as ASR guidelines around cash handling.
    • Ensures “How To Shop” and Services communication is up to date, In Shape As New (ISAN) and meets Commercial Review Standards. Ensures co-workers have the needed supplies and equipment.
    • Leads, attends and contributes to store meetings and forums as applicable.

    Apply now!

    JOB TYPE: Full-Time, Permanent
    BENEFITS ELIGIBLE: Yes
    HOURS: Open Availability Required Monday-Sunday including holidays, nights and weekends.

    The hourly pay range is $26.97 - $38.50

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

    *Generous paid time off, holiday and sick time
    *WiselyPay – get earned wages up to two days early
    *Paid parental leave (up to 16 weeks)
    *KinderCare tuition discount  
    *Retirement and bonus plans
    *Co-worker discount, meal deal, and referral bonus
    *Pet insurance program
    *Education assistance and learning programs
    *Safety shoe reimbursement
    *24/7 telehealth visits
    *Dental and vision plans
    *Medical and Rx plans (must work min. 20 hrs/wk)
    *A fun and inclusive work environment

    QUALIFICATIONS

    3 years of experience in retail
    • Experience in retail, preferably in the home furnishing sector
    • Experience planning, driving output, and measuring performance (business)
    • Experience leading and developing people, preferably in a retail environment
    The starting rate/ salary for this position ranges from 26.97 USD to 35.8 USD and will be based on relevant work experience.
申请

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