职位 ID: 272680

发布日期: 21/02/2025

IKEA Oxford Street are looking to welcome a Customer Services Team Leader. In IKEA, we call this a Customer Relations Team Leader.

Join our team as a Customer Relations Team Leader, where you'll lead and inspire a dynamic team to deliver exceptional customer service and efficient cash office operations. With your strong background in customer service and leadership skills, you'll ensure smooth operations, promptly address customer issues, and foster a positive team environment. If you're passionate about enhancing customer satisfaction and driving operational excellence, we want to hear from you!


WHAT WE OFFER

• The Start Date of employment will be: March 2025
• Competitive starting salary of £29,830 per annum, however this is based on competence and experience.
• 39 Hours working 5 days per week including alternative weekends off.
• We can discuss flexibility to match your life and our business needs during the interview.


WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• ​iBenefits – Rewards & discount portal​.
• Free healthy meal option, salad bar, fruit, and hot/cold drinks​.

..as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/ )


WHAT YOU'LL NEED TO HAVE

• Candidates must have a minimum of 1 year of leadership experience in a professional setting.
• Actively promotes the IKEA culture by focusing on togetherness, simplicity, continuous improvement, cost consciousness, and delegating responsibility. Ensures the right number of co-workers are in the right place at the right time to serve customers and run the department successfully.
• Readily available to help and support colleagues when needed, and works with other functions to continuously improve the shopping experience for customers, driving sustained long-term profitability.
• Values and learns from colleagues' different ways of working, understanding that the team is most effective when working together and amplifying each other’s efforts. Shares knowledge with colleagues and encourages them to do the same.
• Keeps colleagues informed so they can perform their roles effectively, and takes responsibility for personal development, seeking support from the manager to improve competence.
• Prior experience in Cash Office and Customer Service is preferable, but not essential.


WHAT YOU'LL BE DOING DAY TO DAY

• Ensures customers consistently enjoy a positive and successful shopping experience by maintaining areas of responsibility in excellent condition, keeping work areas efficiently equipped during trading hours, and ensuring co-workers prioritize customer needs over tasks.
• Empowers co-workers through knowledge, confidence, trust, authority, and motivation, ensuring they are always ready to support customers effectively. Leads by example in customer focus, cooperation with other departments, simplicity, and responsibility.
• Readily available to address customer issues positively and quickly, supporting co-workers when they cannot resolve a need. Spends significant time in areas of responsibility, supporting and coaching co-workers to leave customers with a positive impression of the store.
• Follows up on the department action plan, taking action to achieve agreed goals, and ensures the store is a safe and secure environment for visitors and co-workers at all times.
• Optimizes customer relationships to increase satisfaction, driving sales growth and long-term profitability. Actively seeks and acts on customer feedback for continuous service improvement, understands the importance of accurate stock inventory, and works with the team to resolve recurring problems and implement changes that enhance customer satisfaction.


WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many.


RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend a face-to- face interview.
• Successful candidates at interview will be invited to a second stage interview with the functional manager.

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email beth.crombie@Ingka.ikea.com and I will be happy to help!