Operations Support Manager

Purpose of function

How the function contributes to the business of IKEA

In Supply Chain Operations we lead, plan, and execute the supply of IKEA products between suppliers and retailers.

We do this by 1) leading tactical and operational planning; 2) securing optimal replenishment; 3) sourcing and developing transport and logistics capacities; and 4) managing and execution of goods flow.                                                                                                                    

Assignment

Job specific key tasks and responsibilities 

• Secure steering and monitoring of the operational performance of the external service provider (ESP) ensuring the local unit has proper capability in place for inbound and goods movement, outbound and order execution, yard management, inventory management, good movements optimization, value added services needed for customer delivery, product, and supply quality deviations.
• Follow up the activities of the ESP in the unit to fulfil defined objectives and goals for the operations, keeping always in focus the needs of the customer and of the impact on the total supply chain.
• Maintain good and efficient co-operation between IKEA and the logistics External Service Provider and all other relevant stakeholders (Retailer, Customs, etc.) in the operational related fields.
• Responsible for goal setting within Operations Support team, initiating local business plans/projects implementation, and commitment to achieve excellence in operations.
• Responsible for leading, coaching and developing a high-performing Operational Support Team
• Responsible to secure availability and functionality of needed warehouse and order management systems in the unit. Secures proper warehousing unit set-up planning.
• Responsible for range management and warehouse capacity assessment by pallet types, logistics set up maintenance related tasks.
• Handling and validate no-pick requests. Maintain and communicate the standardized Exception List on picking.
• Support/drive the local peak planning process according to local constraints and in alignment with the MSI (Manage Supply Imbalance) planning group.
• Coordinate on the decided global scrapping of goods.
• Take part in the contract negotiation with the ESP for all the matters related to operations.
• Responsible to develop the logistical competence in the Distribution Centre.
• Responsible to implement and follow Inter IKEA’s Warehousing Concept.
• Be an active member of the Local Market Operations Forum by representing Category Area Logistics Services and updating stakeholders with all relevant information about the situation in the unit.

Key previous experience and skills needed before the job can be taken up

• University degree (preferable in Logistics/Transport or Supply Chain management) or equivalent in working experience.
• Fluent in English, both written and spoken
• Minimum five working experience in warehouse operations, including in a leading role.
• Experience of leading projects and changes.
• Ability to communicate confidently and clearly in English.
• Self-reliant and motivated with a proven ability to work as part of a team as well as independently.
• Project and change management experience.
• Experience of in working in a multi-cultural work environment.
• Experience of working with implementation and management of warehousing and order management system
• Previous experience in leading a team.