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Ikea member of staff helping customers use touch screen
会见与理解顾客

Checkout & Customer Relations Manager

申请
  • Croydon, United Kingdom
  • 顾客关系
  • 全职

职位描述

  • 职位 ID: 283228

  • 发布日期: 24/03/2025


    • IKEA Croydon would like to welcome a Checkout Services Manager to the team.

    Are you a customer service champion with a keen eye for detail? We are looking for a Checkout Services Manager to lead our front-end team. You will ensure smooth and efficient checkout operations, train and motivate staff, and enhance the customer experience. If you have excellent organisational skills and a passion for retail and our customers, apply now!


    WHAT WE OFFER

    • Start date of employment will be 12th May 2025.
    • Competitive starting salary of £37,000 per annum based on competence and experience.
    • 39 hours per week working 5 days over 7 with every other weekend off.
    • We can discuss flexibility to match your life and our business needs during the interview.


    WORKING WITH US HAS ITS REWARDS

    Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

    • 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
    • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
    • ​iBenefits – Rewards & discount portal​.
    • Free healthy meal option, salad bar, fruit, and hot/cold drinks​.

    ..as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/


    WHAT YOU'LL NEED TO HAVE

    • Proven customer focused mindset, with a sound understanding of business and a background gained from working in a customer-focused, fast-moving and multichannel retail environment.
    • Experience of working in a management role within retail and taking responsibility for a large team.
    • Confident communicator who can take the initiative to influence others and adapt quickly to changing demands using customer insights.
    • Ability to set clear expectations and directions with good analytical and numerical skills.
    • Proven record/experience of developing people and organisations.
    • Ability to understand the key principles of the shopping experience and customers’ expectations.


    WHAT YOU'LL BE DOING DAY TO DAY

    • Prioritise our customers having a positive payment experience by ensuring the checkout area is in shape as new, co-workers are ready and available to assist customers.
    • Overseeing a large team of co-workers and Team Leaders to ensure the best shopping experience for our customers.
    • Be available to support the checkout co-workers when they cannot resolve a customer's need, dealing positively and quickly with issues raised by our customers.
    • Understand the importance of accurate stock inventory and coach the checkout co-worker to have this knowledge.
    • Ensure there is the right number of co-workers in the right place at the right time to run the checkout area efficiently.
    • Follow cash handling procedures to ensure the security of money handling.


    WE CARE FOR THE PEOPLE

    It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

    Come see the wonderful workday where we create a better everyday life for the many.


    RECRUITMENT PROCESS INFORMATION

    Let us know if you require any adjustments to be made during the interview process as soon as possible.

    • Please attach an updated CV and Cover letter with your application so we can get to know you better.
    • Shortlisted candidates will be invited by email to attend a face-to- face interview.
    • Successful candidates at interview will be invited to a second stage interview with the functional or unit manager.

    We understand not everyone will be successful, but we promise to keep you informed either way.

    For any advice or support, beth.crombie@ingka.ikea.com and I will be happy to help






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