职位 ID: REF20592H

发布日期: 27/02/2025

IKEA Components holds a unique position within the IKEA value chain. We develop, source, pack and supply components, materials and IKEA retail equipment products in areas where it benefits IKEA and the IKEA customer. To create a better everyday life for the many people, we integrate backwards in the IKEA value chain. We focus on creating price advantage through business development and economy of scale, as well as securing excellence within design, quality, availability and sustainability. In IKEA Components we have a clear wished position to together significantly increase the IKEA competitiveness to be the leader in life at home.

We invite you to be part of our journey.

About the job

To support your business when it comes to daily tasks connected to our different IT-system. Act as second level support in own organisation. The assignment might be only part of your total assignment.

• Responsible for educating the users, in close cooperation with IT Solution Owner.

• Secure that receiving organisations are prepared through change management activities before new IT implementations.

• Acts as second level support when it comes to issues connected to system where you are appointed as solution area support.

• Collect, register, analyze, prioritize, solve and assign all in-coming cases during the agreed time in an accurate and efficient manner. What could not be solved in second level should be transferred to third level, IT Solution Owner.

• Perform all daily tasks according to set processes, rules and guidelines.

• Take an active part in problem-, change- and life cycle management.

• Build, maintain and share knowledge with colleagues, i.e. by using a common knowledge database.

• Give feedback to IT Solution Owner on how the application is used, what improvement needs to be done from a user perspective and what kind of education that is needed for the users.

• Participates in Business Acceptance testing where business secures that requirements are fulfilled.

About You:

• Knowledge of the end user's needs.

• Knowledge of IT processes (ITIL)

• Knowledge in relevant tools and how to use them in an appropriate way according to working routines.

• Knowledge of the IT Solution relevant for the specific position.

• Educational and pedagogical skills.

• Good in writing and speaking English.

• Ability to act in a service minded and professional way, putting the end-users needs in focus.

• Enable change; create a direction, plan manage and coaching co-workers in understanding the way, moving from knowing to doing.

• Develop new ideas and dare to do things differently – while embracing the good example.