'- Minimum 3 years of experience in retail, operations, logistics, merchandising, home furnishings, or a related customer-focused environment, with proven experience leading, coaching, developing, and managing team performance. - Strong understanding of retail operations, commerciality, and delivering an exceptional customer shopping experience. - Knowledge of furniture, home furnishing products, product quality standards, and sustainability principles. - Demonstrated ability to balance multiple priorities and adapt quickly in a fast-paced, dynamic environment. - Strong analytical and problem-solving skills, with experience identifying opportunities to improve processes and business performance. - Proven ability to develop and execute action plans that drive operational excellence and business results. - Cost-conscious mindset with a focus on efficiency, productivity, and continuous improvement. - Experience collaborating across multiple business functions to achieve common goals. - Passion for leading people, developing talent, and fostering a high-performing team culture.
A day in your life with us
'- Lead, coach, and inspire co-workers to deliver an outstanding customer experience and achieve business objectives. - Ensure the department is fully stocked, commercially attractive, and presented according to IKEA standards. - Maintain the right level of competent co-workers in the right locations to meet customer and operational needs. - Share knowledge of the IKEA product range, quality standards, and sustainability initiatives to build team competence and confidence. - Set, communicate, and follow up on individual and team goals, providing ongoing coaching and development. - Analyze sales, operational performance, and customer insights to identify opportunities and drive continuous improvement. - Develop and implement action plans to improve processes, increase efficiency, and optimize business performance. - Partner with key stakeholders across Sales, Commercial, Logistics, and Customer Experience to ensure seamless operations. - Continuously review and refine operational processes, identifying opportunities to reduce costs and improve productivity. - Demonstrate agility by balancing commercial opportunities and operational priorities across multiple areas of the business. - Foster a culture of accountability, continuous improvement, and collaboration while ensuring a safe and sustainable working environment.
Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including: • Wellness days (in addition to your vacation days!) • Extended health, dental, and vision coverage (for you and your family) • RRSP with IKEA contribution matching options • Eligibility for our annual IKEA bonus incentive plan • Flexible spending account • Life insurance • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available) • Parental leave • Bereavement leave • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
In the IKEA world, this position is officially referred to as Shopkeeper I The starting rate/ salary for this position is 62,710 CAD
