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Ikea member of staff helping customers use touch screen
会见与理解顾客

Customer Experience Analyst

申请
  • College Park, Maryland, United States
  • 顾客关系
  • 全职

职位描述

  • 职位 ID: 297872

  • 发布日期: 03/07/2025

    • Why we will love you

    You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

    A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

    What you'll be doing day to day

    You’ll be building a customer-centric culture by gathering customer feedback and providing insights to provide a simple, seamless and rewarding end-to-end journey for IKEA customers.

    • Using data from the customer feedback tool to inform and educate the retail store team on the experiences of customers at each touchpoint.
    • Providing customer insights & feedback around strengths, opportunities and following up on improvement action plans.
    • Supporting IKEA events such as customer workshops, co-worker engagement activities and community outreach.
    • Integrating customer insight and feedback into key decision-making processes.
    • Presenting learnings and insights at store meetings and forums.

    Apply now!

    JOB TYPE: Permanent, Full time
    BENEFITS ELIGIBLE: Yes

    The hourly range for this is $22.77- $32.50

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

    *Generous paid time off, holiday and sick time
    *WiselyPay – get earned wages up to two days early
    *Paid parental leave (up to 16 weeks)
    *KinderCare tuition discount
    *Retirement and bonus plans
    *Co-worker discount, meal deal, and referral bonus
    *Pet insurance program
    *Education assistance and learning programs
    *Safety shoe reimbursement
    *24/7 telehealth visits
    *Dental and vision plans
    *Medical and Rx plans (must work min. 20 hrs/wk)
    *A fun and inclusive work environment

    Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.

    QUALIFICATIONS

    2 years of experience working with multichannel customer journeys and customer support
    Previous retail experience
    Experience analyzing, planning and measuring performance
    The starting rate/ salary for this position ranges from 22.77 USD to 32.5 USD and will be based on relevant work experience.
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