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Ikea member of staff helping customers use touch screen
会见与理解顾客

Customer Operations Manager

申请
  • Grand Prairie, Texas, United States
  • 顾客关系
  • 全职

职位描述

  • 职位 ID: 319011

  • 发布日期: 20/11/2025

    • Why we will love you

    A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness.  Join our team and start a better life for yourself.

    What you'll be doing day to day

    As a Customer Operations Manager, leading customer operations and strategy implementation, you will:

    Lead the Customer Operations team and collaborate with key stakeholders to ensure customer-focused culture and to create a rewarding customer experience.

    Set, analyze, and ensure performance standards are met, implementing corrective actions to ensure an excellent Customer Operations experience.

    Coach and support co-workers to achieve operational goals and objectives through excellence in Customer Operations.

    Secure that customer insights and competitor analysis are used to identify initiatives and continuously to improve the Customer Operations experience.

    Ensure implementation of working routines, competence development and Retail Topic Review and compliance.

    Together as a team

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    Apply now!

    The salary range for this position is $84,868 to $123,418

    JOB TYPE – Permanent, Full-time
    BENEFITS ELIGIBLE? Yes
    HOURS – Must be able to work retail hours based on the business needs of the location- including weeknights, weekends, and holidays.

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well, and plan for their future. Join our team and enjoy these benefits and so much more!

    •     Generous paid time off, holiday, and sick time
    •     WiselyPay – get earned wages up to two days early
    •     Paid parental leave (up to 16 weeks)
    •     KinderCare tuition discount
    •     Retirement and bonus plans
    •     Co-worker discount, meal deal, and referral bonus
    •     Pet insurance program
    •     Education assistance and learning programs
    •     Safety shoe reimbursement
    •     24/7 telehealth visits
    •     Dental and vision plans
    •     Medical and Rx plans (must work min. 20 hrs/wk)
    •     A fun and inclusive work environment

    Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.

    This job posting will come down on or around 11/27

    QUALIFICATIONS

    Minimum 5 years of related experience.

    Experience in customer service, problem solving and conflict handling techniques.

    Experience using customer interaction data and insights.

    Experience managing, leading and developing people, preferably in customer centric service or retail environment.

    Experience in planning, driving output and measuring performance (business)

    Requirements

    Travel is required for this role. Less than 5% (1 day per week on average)

    Physical Demands: Lifting, Pushing/Pulling, Sliding/Transferring and Carrying occasionally (26-50lbs)
    The starting rate/ salary for this position ranges from 84,868 USD to 123,418 USD and will be based on relevant work experience.JOB TYPE - Permanent, Full-time
    BENEFITS ELIGIBLE? Yes/No
    HOURS - Hour’s level, shift schedule, weekend hours?
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