At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty, responsibly sourced kai with the many people across the world - all carried out with a touch of Kiwi manaakitanga.
What you need to know
Working at IKEA has its benefits and rewards: • $29.00 base hourly pay rate • 5 weeks of Paid Annual Leave, Parental Leave Pay, and more! • Rosters published 4 weeks in advance. • 15% Co-worker discount • Subsidised meals and complimentary drinks in our Co-worker restaurant • Free uniforms provided • Bonus programme (where eligible) • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers) • Co-worker Loyalty programme (extra contribution to your Kiwisaver where eligible) • 24/7 access to our Employee Assistance Program for health and wellbeing support
Additional information: • This role is Permanent, Part-time 60-79 hrs/fortnight • The work location for this role is our Sylvia Park store. • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts based on trading hours. You also must have the availability to work weekends. 1 full weekend in 4 will be rostered off. • The internal job title for this role is Fulfilment Operations Co-worker
Recruitment process: • Shortlisted candidates will complete a short photo screening or video interview. Don’t worry - we all get nervous in front of a camera but even if you feel shy, it’s a great way to meet you! • If your application is progressed, you will be required to attend a Group Assessment Centre on 8th July or 9th July 2026. • As part of the recruitment process this role requires a pre-employment check for final candidates.
About this work area
As a Fulfilment Operations Co-worker your responsibilities will include: • Safely and efficiently storing goods, replenishing sales locations, picking, packing, checking, and preparing customer orders for delivery or collection within set KPIs. • Using IKEA systems to efficiently manage customer workflow. • Supporting all customer enquiries with a friendly, helpful, knowledgeable approach as you pick orders in a retail store environment, and hand out click and collect orders to customers. • Actively contributing to the highest possible stock availability by ensuring accurate replenishment, goods storage, picking, checking, hand out, & return flow, and taking responsibility to follow up discrepancies to ensure our customers always have the right information. • Ensuring IKEA Standard Operating Procedures (SOPs), rules, and guidelines are followed throughout the process to ensure the safety of both customers and co-workers. • Frequent lifting and use of manual handling equipment such as pallet jacks, while working safely alongside forklift operations. • Supporting the wider fulfilment operations team with tasks where required with tasks like goods replenishment.
As a Fulfilment Operations Co-worker you are or have: • Strong interest in supply chain and efficient & safe fulfilment operations. • A ‘Togetherness’ mindset where you’ll work closely with your team and other departments to secure the best possible outcome for the customers. • Collaborative, as well as a high level of autonomy so you can work effectively independently. • An energetic approach as you will be on your feet all day, frequently lifting, and using manual handling equipment such as pallet jacks. • Strong customer focus and a friendly, service-based approach ensuring we keep the customer in mind no matter what we do. • Ability to prioritise tasks and communicate well in a fast-paced environment. • Ability to learn and use internal IT systems to manage workflow. • A priority on safe work practices and being comfortable with physical work and manual handling, including frequent lifting of flat packed furniture to replenish warehouse locations and fulfil customer orders.
