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生产与供应链

Service Fulfilment Operations Developer

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  • Auckland, Auckland, New Zealand
  • 物流与供应链
  • 全职

职位描述

  • 职位 ID: 311318

  • 发布日期: 04/10/2025

    • Our team within IKEA

    Want to make something extraordinary? Come make it at IKEA. We’re opening our first store in Aotearoa. This is your chance to become part of the IKEA whānau and be part of something historic from day one. Together with all our co- workers, we’re on a mission to create a better every day for the many people. Now, we’re preparing to bring that mission to the many Kiwis!

    Because we know that great ideas can come from anywhere, everyone has the potential to make a real impact at IKEA. Whether you're a creative thinker, a problem solver, or someone who loves helping others, there’s room for you to grow here. After all, some of our best leaders started their journey on the shop floor. Now it's your turn to help assemble our story in Aotearoa.

    Working at IKEA has its benefits:
    • 5 weeks of Paid Annual Leave, Parental Leave Pay, and more!
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% discount for Co-workers
    • Provided Co-worker uniforms

    But that’s enough about us. Over to you now.

    Who you are

    As Service Fulfilment Operations Developer, you’re a senior-level operations professional with a strong background in supplier management, service delivery, and customer experience. Specifically, you:
    • Have proven experience managing external service providers and holding them accountable to performance goals.
    • Are confident leading strategic and operational discussions with internal stakeholders and external partners.
    • Demonstrate strong analytical skills and a customer-centric mindset to identify and act on business opportunities.
    • Thrive in a fast-paced, collaborative environment and enjoy driving continuous improvement.
    • Are a natural relationship builder with excellent negotiation and influencing skills.
    • Bring leadership qualities that foster accountability, innovation, and a high-performance culture.

    About this work area

    As Service Fulfilment Operations Developer, your responsibilities will include, but are not limited to:
    • Lead operational excellence and continuous improvement across home furnishing services.
    • Manage relationships with external service providers, including delivery, assembly, and installation partners.
    • Ensure service partners deliver high-quality customer experience and meet performance KPIs.
    • Drive cost efficiency and negotiate within contractual frameworks to optimise service delivery.
    • Collaborate across IKEA functions to implement improvements and support omnichannel development.
    • Contribute to innovation and sustainability initiatives within the service fulfilment network.

    What you need to know

    • This role is permanent, full-time.
    • The desired start date for this role is 17 November 2025.
    • Work location is at IKEA Sylvia Park
    • You will be required to attend global calls outside of typical work hours (early mornings or late evenings) and occasional onsite visits to service providers.
    • As part of the recruitment process this role requires a pre-employment check for final candidates. which includes Ministry of Justice (MOJ) check.
    • IKEA is a non-smoking workplace.

    We need people like you

    This is more than just a job. At IKEA, we want to build careers that let you look back and know you’ve made it. That’s why we foster a work environment where you feel comfortable bringing your whole self to mahi and make the most of your talents. When you work at IKEA, you're joining a place where your ideas matter, your growth is supported, and your wellbeing comes first. Because that's what “making it” is all about.

    We believe everything we do comes with the responsibility to create a positive impact on people, society, and the planet. So, if you’re passionate about making the world a better place, making a whare an inspiring space, or simply making someone’s day, apply now and make it at IKEA.
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