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Ikea member of staff helping customers use touch screen
会见与理解顾客

Checkout Services Co-worker (24 hours 4 Days Contract - Part Time)

申请
  • Navi Mumbai, Maharashtra, India
  • 顾客关系
  • 兼职

职位描述

  • 职位 ID: 287134

  • 发布日期: 19/08/2025



    • PURPOSE OF THE JOB
    I ensure:
    our check-out service is fast and efficient for our customers’ and cost-effective for the IKEA store.
    payment is handled in a reliable, efficient, accurate and friendly way.
    I always aim to create a positive experience for our customers, so they will want to return and shop with us
    again over time. I use the IKEA tools and expertise of my colleagues to support me in achieving this.

    A day in your life with us

    Checkouts Services Coworkers (24 hours 4 days)

    Customers -

    My priority is to ensure my check-out is effectively equipped at all times throughout the day and I am ready and available to help customers when needed.
    I have the knowledge, confidence, and desire to make customer payment easy.
    I know my levels of authorisation to solve payment problems when they occur and recognise when I need to escalate an issue to someone with higher authorisation. I pass on the relevant information
    for them to deal effectively and efficiently with the customer.
    I offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.
    I use the till to accurately register products and register payment from customers according to given routines.
    I ensure our store is a safe and secure environment at all times for visitors and colleagues.

    Commercial/Busines -

    I optimise the relationship with our customers when they pay for products, in order to drive increased customer satisfaction, creating the desire for them to want to return and shop with us over time.
    I do this by: understanding the importance of accurate stock inventory and how my own actions impact on this.
    Understanding global solutions, tools and working methods and the IKEA Concept and ensuring I use
    the appropriate manuals and other education tools to support me in maximising our customers shopping experience.
    Contributing to the check-out action plan and taking ownership for my part in its delivery.
    Listening to feedback from customer when given and passing this on to my manager.

    People -
    I am available to help and support colleagues when needed.
    I work together with other functions to improve the shopping experience for our customers in order to generate more sales.
    I value other colleagues’ ways of working and I learn from those who work differently to me.
    I pass on my knowledge to colleagues and encourage them to do the same.
    I keep my colleagues informed so that they can perform their roles effectively.
    I am responsible for my own development and look to my manager to support me in improving my competence.

    Financial -
    I know our check-out action plan and support the goals and targets given to me by my manager,
    which ensures the delivery of our action plan.
    I know our daily and weekly service targets and this drives me to improve our service delivery.
    I have an overview of the store and customer relations action plans and understand how our action plan supports this.
    I understand the impact of my actions on the financial results of my area and know which results I influence over and how to balance this with the needs of my customers.
    I follow cash handling procedures to ensure the security of money handling.
    I look for more effective ways of working to reduce costs.

    Motivation :

    The IKEA values reflect my own values and give me energy.
    I am passionate about growing businesses and people together using the experience and skills
    of our people in the best way.
    I am driven to exceed my goals.
    I enjoy working in a fast-paced and future-oriented environment.
    I have a desire to learn and want to improve my skills, using this to the benefit of IKEA and for growing personally.

    Essentials :
    Face-to-face customer service experience
    Experience of the checkouts customer relations function is preferred.

    About this work area

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    To drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship
    with existing and new customers. This is achieved by working in partnership with our customers and other
    functions to:
    secure an easy buying process from home to home, and
    understand and match customers’ needs and expectations now and in the future.
    Our aim is to motivate our customers to shop with us more frequently because they trust us to make their
    shopping experiences successful and their visits worthwhile; as every customer counts.








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