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Ikea member of staff helping customers use touch screen
会见与理解顾客

Customer Relation Co-worker - Navi Mumbai (Part time)

申请
  • Navi Mumbai, Maharashtra, India
  • 顾客关系
  • 兼职

职位描述

  • 职位 ID: 317977

  • 发布日期: 17/11/2025

    • About this work area

    MOTIVATION

    It is essential that I have the following motivations:

    • The IKEA values reflect my own values and give me energy.
    • I am passionate about growing business and people together using the experience and skills of our people in the best way.
    • I am driven to exceed my goals.
    • I enjoy working in a fast-paced and future-oriented retail environment.
    • I have a desire to learn and want to improve my skills, using this to the benefit of the IKEA Brand and for growing personally

    What you'll be doing day to day

    Customers
    • I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for repeat business.
    • My priority is to ensure my work space is effectively equipped at all times throughout the day and that I am ready and available to help customers when needed.
    • I have the knowledge, confidence and desire to resolve customer complaints. I deal positively and quickly with any issues they raise.
    • I have the knowledge, confidence and desire to make the buying process as easy as possible for our customers.
    • I ensure we listen to our customers and use knowledge of both the IKEA product range and how retailing works in order to offer informed solutions and resolve customer issues.
    • I am empowered to solve customer complaints within my level of authorisation. I
    recognise when I need to escalate an issue and then pass on the relevant information to a manager for him/her to be able to deal effectively with the customer.
    • I know how to assemble IKEA products so I can assist customers who have difficulties assembling them. I also exchange component parts when they are needed.
    • I offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.
    • I record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
    • I ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues.


    Commercial/Business
    I optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability. I do this by:
    • ensuring I know the IKEA product range and services and actively work to offer alternative solutions that meet the needs of individual customers’.
    • understanding the importance of accurate stock inventory and how my own actions impact on this.
    • understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the appropriate manuals from Inter IKEA Systems to help me optimise our customers’ shopping experience.
    • contributing to my department’s action plan and taking ownership for my part in its delivery.
    • listening to feedback from customers when it is given and passing this on to my manager.
    • Working with my manager to identify solutions to customer issues.

    People
    • I am available to help and support colleagues when needed.
    • I actively work together with other store functions to continuously improve the shopping
    experience for our customers in order to drive sustained long-term profitability.
    • I value other colleagues ‘ways of working and I learn from those who work differently to me because I understand we are most effective when we work together and amplify each
    other’s efforts.
    • I share my knowledge with my colleagues and encourage them to do the same.
    • I keep my colleagues informed so that they can perform their roles effectively.
    • I am responsible for my own development and look to my manager to support me in improving my competence.

    Financial
    • I know the Customer Relations action plan and support the goals and targets given to me
    by my manager to ensure the effective execution of our action plan.
    • I have an overview of the store action plan and understand how the Customer Relations action plan supports this.
    • I know our daily and weekly service targets and this drives me to improve our service delivery.
    • I understand the impact of my actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of my customers.
    • I follow cash handling procedures to ensure the security of all monies received.
    • I continuously look for more effective ways of working to reduce costs



    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!








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