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Ikea member of staff helping customers use touch screen
会见与理解顾客

Call Center Senior Sales Generalist

申请
  • Baltimore, Maryland, United States
  • 销售和商业
  • 全职

职位描述

  • 职位 ID: 298214

  • 发布日期: 14/07/2025

    • Why we will love you

    You care about making a positive impact in the world.  You understand greatness requires thinking differently.  An inclusive and accepting work environment is important to you.    

    A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness.  Join our team and start a better life for yourself.

    What you'll be doing day to day

    • Deliver excellent experiences to Call Center customers and maximize the sales by providing great offers and convenient complete solutions within complex range areas, always with empathy, understanding of customer needs and strong will to create a better life at home for the customer.
    • Provide qualitative customer support in all call center communication channels, including live video calls, to secure a great customer experience, thus building trust in the IKEA brand
    • Visualize complete attractive home furnishing solutions that matches the unique prerequisites and needs for the specific customer, demonstrating expert skills in advanced digital planning tools, in order to exceed customer expectations and maximize sales
    • Find and present the best solution for the customer, demonstrating expert knowledge on certain complex range and/or service areas
    • Make use of call center proactive selling techniques in the customer contact to contribute to growth and sustained long-term profitability
    • Steer sales and the customer meeting to balance customer needs and business goals

    Our team within IKEA

    We are transforming how we meet our customers across all touchpoints to be seamless, effortless, and enjoyable. Connecting with IKEA in the ways customers need has never been more important to us. We also know that our customers demand increasing levels of accessibility from wherever they are and that has led to creating a transformed and very capable customer channel at IKEA.

    Apply now!

    JOB TYPE: Permanent, Hourly, Full-time
    PAY RANGE: $19.57-$30.58, offer range is $19.57-$22.51.
    AVAILABILITY REQUIRED- Open availability Monday through Sunday is required.
    HYBRID WORKPLACE: Up to 3 days onsite at the RCMP in Nottingham, MD and other days remote.
    BENEFITS ELIGIBLE: Yes

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

    • Generous paid time off, holiday and sick time
    • WiselyPay – get earned wages up to two days early
    • Paid parental leave (up to 16 weeks)
    • KinderCare tuition discount  
    • Retirement and bonus plans
    • Co-worker discount, meal deal, and referral bonus
    • Pet insurance program
    • Education assistance and learning programs
    • Safety shoe reimbursement
    • 24/7 telehealth visits
    • Dental and vision plans
    • Medical and Rx plans (must work min. 20 hrs/wk)
    • A fun and inclusive work environment


    Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role

    QUALIFICATIONS

    • Minimum 2 years of experience in sales roles
    • Proven skills in creating and selling complex home furnishing solutions
    • Sales and solutions-oriented with strong home furnishing interest
    • Knowledge of home furnishing design
    • Experience in relevant digital planning and sales tools to visualize attractive home furnishing solutions to customers
    • Strong knowledge of general call center customer behavior across channels as well as of remote customer engagement
    • Ability to understand and build on customer needs to proactively offer creative, complete home furnishing solutions that exceed customer expectation
    • Strong selling skills and ability to adapt communication depending on situation and customer needs
    • Passionate about detailed knowledge and a desire to further develop

    If you don’t recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people’s development together with us.
申请

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