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Ikea member of staff helping customers use touch screen
会见与理解顾客

Store Customer Experience Analyst

申请
  • Baltimore, Maryland, United States
  • 顾客关系
  • 全职

职位描述

  • 职位 ID: 297122

  • 发布日期: 26/06/2025

    • Why we will love you

    You have a passion for delighting customers. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

    A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

    What you'll be doing day to day

    You’ll be building a customer-centric culture by gathering customer feedback and providing insights to provide a simple, seamless and rewarding end-to-end journey for IKEA customers.

    • Using data from the customer feedback tool to inform and educate the retail store team on the experiences of customers at each touchpoint.
    • Providing customer insights & feedback around strengths, opportunities and following up on improvement action plans.
    • Supporting IKEA events such as customer workshops, co-worker engagement activities and community outreach.
    • Integrating customer insight and feedback into key decision-making processes.
    • Presenting learnings and insights at store meetings and forums.

    Apply now!

    JOB TYPE: Full-Time, Permanent
    BENEFITS ELIGIBLE: Yes
    HOURS: HL3 (34-40 hrs/wk)
    Open Availability Required Monday-Sunday including holidays, nights and weekends.

    The hourly pay range for this position is $19.57 - $27.83

    At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

    *Generous paid time off, holiday and sick time
    *WiselyPay – get earned wages up to two days early
    *Paid parental leave (up to 16 weeks)
    *KinderCare tuition discount  
    *Retirement and bonus plans
    *Co-worker discount, meal deal, and referral bonus
    *Pet insurance program
    *Education assistance and learning programs
    *Safety shoe reimbursement
    *24/7 telehealth visits
    *Dental and vision plans
    *Medical and Rx plans (must work min. 20 hrs/wk)
    *A fun and inclusive work environment

    Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.

    QUALIFICATIONS

    2 years of experience working with multichannel customer journeys and customer support
    Previous retail experience
    Experience analyzing, planning and measuring performance
    The starting rate/ salary for this position ranges from 19.57 USD to 27.83 USD and will be based on relevant work experience.
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