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会见与理解顾客

Product Quality & Recovery Manager

申请
  • Bucharest, Bucuresti, Romania
  • 销售和商业
  • 全职

职位描述

  • 职位 ID: 303250

  • 发布日期: 13/08/2025

    • A day in your life with us

    To contribute to the success of the IKEA business through efficient and effective operations with focus on preventing costs and maximizing profit on products that cannot be sold through our normal pipeline. This work is carried out with the possible environmental impact in mind and always takes the customer's quality perception on our range into consideration. The function also ensures that any feedback on quality issues from a retail and customer point of view is taken into the product quality deviation pipeline.

    Circular Hub (Recovery) is the department that handles the processes and methods to prevent goods from getting damaged, and if products are damaged to generate the best revenue from products that would otherwise go to recycling. The recovery and quality process supports the key activities of the IKEA store. The process covers the systems and methods for preventing damage to goods, acting on bad product quality, and the techniques for generating revenue from damaged goods that would otherwise be recycled.

    Your day-to-day responsibilities:

    • Lead, coach and develop the Product Quality & Recovery team with a focus on putting the customer first in everything we do.
    • Co-operate across functions in the customer meeting point to ensure everyone understands and actively contributes to the product quality & safety and recovery processes.
    • Take the lead in ensuring that the unit works proactively with improving customers product experience, by acting as an ambassador for our customers’ product experience and ensuring timely reporting of any product safety, compliance or quality deviations, incidents, and risks in the IKEA product deviation reporting system.
    • Establish the pre-requisites for the team to deliver customers a great commercial shopping experience in As-Is, as well as efficient circular recovery operations to reduce the environmental and financial impact of the products that end up in the reverse flows.
    • Lead establishment of efficient and effective ways of working in the unit to block & sales stop IKEA products with identified product safety and/or quality deviations, thereby preventing any sales stopped, defect or recalled products from reaching our customers.
    • Set goals and action plans for assigned department. Follow-up and take proactive actions to continuously improve upon the performance by benchmarking towards other units and using proven solutions and good examples to identify improvement opportunities.
    • Identify and continuously ensure optimal usage of common working methods, processes and tools related to the product quality, safety, and recovery processes.
    • Actively lead and promote the IKEA social and environmental commitments and work with the team to understand how, together, you can contribute to sustainability and circularity.
    • Develop the team and its individual members and ensure plans for succession.

    Why we will love you

    • Good knowledge of Retail business and how they contribute to the recovery and quality process.
    • Possess good insights into business development and a deep understanding for how recovery and quality contribute effectively to the business objectives.
    • Good communication, interpersonal and influencing skills.
    • Fluent in Romanian and English language, both written and verbally.
    • Ability to lead business through people by demonstrating high leadership capabilities.
    • Enjoys interacting with all store functions, departments, and networking with other IKEA stores within the regional market.
    • Always strives to reach goals with a high level of energy and motivation.



    We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!





    Why working in IKEA is so much more than a job?

    We are a company that cares about the lives of our co-workers. It is important for us that you feel respected, acknowledged, and included. No matter what position we hold at IKEA, you will have a variety of benefits. Here are just some of them:

    • We will provide you a fair and attractive salary, and we will compensate additionally if you work night shifts or weekends, support you financially with transportation and meal allowance and you will always have cooked meals (meat or veggie) in our co-worker restaurant and free refreshments (coffee, juices, fruit)
    • We know that your free time is important so you will get each year a holiday voucher.
    • Is there an additional room you would like to refurbish? As an IKEA co-worker, you have discounts on all our products.
    • We believe that each of us contributes to reaching (and exceeding) our goals. That is the idea behind our unique, performance-driven bonus program: One IKEA Bonus. It rewards us for improving our business – together!
    • Your health and well-being are our top priorities, so we provide you private medical subscription and life insurance We understand that everyone needs help with life challenges and daily demands from time to time. We offer you 24/7 support from external experts if needed with work, personal and emotional issues, or you need legal or financial advice.
    • There are many opportunities to grow so we will arrange you with a wide offer of online training using our learning platform and if you want to change your career or position, you don't need to change company to change jobs – we have many opportunities and examples of our co-workers changing position, location or even country.
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