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会见与理解顾客

Product Quality & Safety Specialist

申请
  • Brighton, Brighton and Hove, United Kingdom
  • 销售和商业
  • 全职

职位描述

  • 职位 ID: 309579

  • 发布日期: 25/10/2025



    • IKEA Brighton are looking to welcome a Product Quality & Safety Specialist to the new store team!

    Are you passionate about sustainability, product safety, and making a real impact on the customer experience? We’re looking for a proactive and detail-oriented team player to champion product quality and safety in our store. If you thrive on problem-solving, love giving products a second life, and have a keen eye for compliance and environmental responsibility—this is your chance to help shape the IKEA brand from the inside out!


    WHAT WE OFFER

    • The Start Date of employment will be the 6th December 2025.
    • Starting salary of £28,450 per annum, based on competence and experience.
    • 39 Hours working 5 days per week including alternate weekends per month.
    • We can discuss flexibility to match your life and our business needs during the interview.


    WORKING WITH US HAS ITS REWARDS

    Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

    • 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
    • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
    • ​iBenefits – Rewards & discount portal​.
    • Free healthy meal option, salad bar, fruit, and hot/cold drinks​.

    ..as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/


    WHAT YOU'LL NEED TO HAVE

    • Experience in reporting on Product Quality and Safety issues and understanding the impact these can have on the IKEA Brand.
    • A practical approach to waste management and sustainability, love multi-tasking, and an enthusiasm for giving things a new life.
    • You have a customer first mindset, are motivated to problem solve and use your own initiative daily.
    • Ability to prioritise and organise your own work to make efficient use of the time available with great attention to detail.


    WHAT YOU'LL BE DOING DAY TO DAY

    • Be the main point of contact for product quality and safety related inquiries in the store, ensuring timely reporting of any compliance or quality deviations, incidents and risks in IKEA's reporting system.
    • Communicate and educate on product improvements, product updates and other relevant information concerning product quality & safety in the store.
    • Follow-up on pending claims & product quality credits and implement timely stock correction actions on claims, once they are decided - following company policies, routines, and environmental laws and regulations when disposing of goods.
    • Promote the IKEA social and environmental commitment and work with your team to understand how, together, you can contribute to sustainability and re-shop and re-use.
    • Support the Showroom Manager by indirectly leading the team together, by assigning tasks and supervising the daily operations of the Product Quality & Recovery team when required.
    • Work pro-actively across functions to improve customer’s product quality experience, improve the quality and safety of the products on display, and reduce product quality related costs.


    WE CARE FOR THE PEOPLE

    It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

    Come see the wonderful workday where we create a better everyday life for the many.


    RECRUITMENT PROCESS INFORMATION

    Let us know if you require any adjustments to be made during the interview process as soon as possible.

    • Please attach an updated CV with your application so we can get to know you better.
    • Shortlisted candidates will be invited by email to attend a face-to-face interview.
    • Candidates successful until this point will be offered a second stage interview with the Market Managers.

    We understand not everyone will be successful, but we promise to keep you informed either way.

    For any advice or support, email beth.crombie@Ingka.ikea.com and I will be happy to help!












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