The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA. We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
Job description
PURPOSE OF THE JOB
The IKEA Home Design Project Coordinator plays a key role in ensuring the smooth execution of home design projects by coordinating end-to-end order fulfilment, project timelines, and stakeholder collaboration. The role ensures a seamless customer experience through effective coordination of sales orders, design documentation, installations, and after-sales support.
This position provides operational and project coordination support to the sales team, enabling them to focus on business development and client engagement. The Project Coordinator serves as a key driver of project execution, ensuring seamless coordination of processes, systems, timelines, and stakeholder follow-ups to deliver projects accurately, efficiently, and in line with IKEA’s service standards.
RESPONSIBILITIES OF THE JOB
Coordinate end-to-end administration of home design projects, including sales orders, drawings, floor plans, design plans, and related documentation to ensure accuracy, completeness and timely execution;
Coordinate with sales, logistics, installation teams, customer service, suppliers, and third-party partners to ensure alignment and timely project delivery;
Serve as the primary point of contact for clients, providing project updates, managing expectations, and ensuring a positive customer experience;
Monitor project timelines and follow through on deliverables, ensuring smooth execution and timely resolution of after-sales matters;
Ensure accurate maintenance of project data, order progress, and client documentation across systems to support efficient project delivery;
Respond to client enquiries through phone, email, and online channels, providing professional and customer-focused support;
Investigate and coordinate resolution of order discrepancies, fulfilment issues, and service recovery cases;
Ensure all sales transactions and processes comply with IKEA policies, procedures, and financial controls;
Generate and track sales/project reports, order status, fulfilment performance, and issue trends to support operational improvements;
Contribute to continuous improvement by identifying process gaps and supporting workflow enhancement initiatives.
Qualification
Qualifications
Knowledge
Experience in interior design, renovations or retail operations environments is preferred;
Experience in project coordination, sales administration, order fulfilment, or customer service within a fast-paced operational environment;
Knowledge of project coordination and project lifecycle management, including initiation, planning, execution, monitoring, and closure;
Understanding of stakeholder management and cross-functional collaboration, with the ability to coordinate across multiple departments and business functions;
Familiarity with IKEA range & services and inventory systems, order management platforms, and sales or operational tracking tools.
Knowledge in data analysis, reporting, and performance tracking, with the ability to interpret operational data to support project decisions and reporting.
Understanding of customer journey, customer experience principles, and after-sales processes to support end-to-end service delivery;
Strong organisational skills with high attention to detail and accuracy;
Effective communication and coordination skills with internal and external stakeholders;
Customer-oriented with a service-minded attitude;
Reliable and structured, with the ability to prioritise workload under pressure with smooth execution in day to day work;
Team player with a supportive mindset and willingness to help others;
Good problem-solving ability in operational or process-related challenges;
Adaptable and flexible to changing priorities or processes;
Self-motivated, disciplined, and able to work independently with minimal supervision;
Strong numerical and documentation handling skills.
