We are excited to announce the launch of our second physical Customer Meeting Point (CMP) in Delhi — a Small Store located in a key high potential cluster in the heart of Delhi - South Central! Following the successful opening of IKEA Pacific in West Delhi, this centrally located store marks a key stepping stone in strengthening our market penetration and becoming more accessible to our customers across the city. Together, both stores will deliver a seamless omnichannel shopping experience, help us build a strong and loyal customer base, and lay the foundation for future expansion across Delhi NCR and Northern India.
Who you are: • Ability to handle multiple topics and changing priorities/deadlines • Self-reliant and self-motivated with a proven ability to work as part of a team as well as independently • Ability to work creatively within strong frameworks • Ability to deliver strong business results through people • Proven ability to maintain effective work and leadership behavior in the face of setbacks or pressure • Experience in a customer facing environment • Proven track record of delivering business performance • Capable of communicating in English, both in writing and verbally
Your responsibilities
Responsible for consistent excellent shopping experience, act upon customer feedback, implementation the global and national compliance standards and contributing to the overall food competence in the store. •Contributes to the implementation the global and national compliance standards in the area of responsibility to secure a safe environment for customers and co-workers •Ensure that every customer has a consistently excellent shopping experience by supporting, challenging and coaching co-workers to see through a customer’s eyes •Ensure the appropriate processes followed and actions are taken on a daily basis to secure food safety, standards and reduce waste •Implement the retail foundation and sales steering tools are in place to optimise commerciality and secure excellence in operations •Contribute to the implementation of the unit IKEA Retail Food commercial plan and communication strategy •Act upon customer feedback, recognising good customer service and taking appropriate action to avoid repeated problems • Highlight points for improvement in shape as new for the customer facing areas taking appropriate action where relevant • Contributes to the implementation of the unit business plan and the IKEA Retail Food business plan and other action plans • Build the competence of the team through regular coaching, support and encouragement • Contribute to identifying, recruiting, introduce and developing the many talents in the department • Implement of the global and national people and sustainability strategies
Together as a team
IKEA Retail Food plays a vital role for the IKEA brand and contributes to the IKEA vision. IKEA Retail Food is one of the main drivers for visitation and engagement with the customer’s hearts and minds. IKEA Retail Food contributes to long term sustainable growth, profitability, customer experience and brand positioning in all IKEA touchpoints. IKEA Retail Food is an integrated commercial business partner. Customers can expect a safe, healthy, delicious, sustainable, affordable and joyful food experience. Let’s create the future of home furnishing together! ❤ WE ARE AN EQUAL OPPORTUNITY EMPLOYER At IKEA we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.
