• You have a strong understanding of retail and/or logistics operations and enjoy working in a fast-paced, process-driven environment. • You are customer-focused and always consider the impact of your actions on the customer experience. • You bring a collaborative mindset and enjoy working with and motivating others to achieve common goals. • You are well-organised, structured, and able to manage multiple tasks with speed and simplicity. • You are comfortable adapting to change and can deliver results even in uncertain situations. • You have good knowledge of operational KPIs and use them to drive performance and improvements. • You communicate clearly and confidently in English, both written and verbal. • You are motivated by continuous learning and improvement, with a hands-on approach to problem-solving. • You have basic computer skills and familiarity with relevant tools and systems. • Experience in retail, logistics, or supply chain operations is preferred.
Your responsibilities
• Support the Fulfilment Operations Team Leader in the daily running of fulfilment operations. • Plan, lead, and perform operational tasks including picking, packing, loading, unloading, and replenishment of goods. • Ensure all operations are completed efficiently, on time, and with a strong customer focus. • Maintain a clean, organised, and safe working environment in line with all safety standards and procedures. • Monitor daily operations in your assigned area and ensure routines and processes are followed consistently. • Identify improvement opportunities and take proactive actions to enhance operational performance. • Contribute to achieving team and unit goals set by the Fulfilment Operations Manager/Team Leader. • Support training and adherence to standard operating procedures across the team. • Work closely with colleagues and stakeholders to ensure smooth end-to-end fulfilment processes. • Actively contribute to continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction
Together as a team
We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!
Studies show that members of underrepresented communities don't apply for jobs unless they're 100% "qualified". If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.
From: "Why Women Don't Apply for Jobs Unless They're 100% Qualified" by Tara Sophia Mohr, August 2014"
