• You are enthusiastic about working with children • You can prioritize, are disciplined, show initiative and have a flexible attitude • You have at least 6 months of Customer Service experience in a retail environment (preferably) • You are as cool as a cucumber under pressure, and can take charge of an urgent situation, even if it means to quickly go get your Manager for help • You are totally cool working in a physically demanding, fast-paced, work environment
What you'll be doing day to day
• May be assigned to Information desk at the front to assist customers with general inquiries • Ensure a positive shopping experience by greeting visitors, being visible and available always and managing first contact resolution • Responsible for registering, assisting and supervising registered children • Ensure the environment is playful and fun • Communicate with parents if there is an issue or concern • Always actively participating in the children’s safety and security • Advise all children of the Smaland rules and policies while their parents are present and ensure parents are aware of all Smaland policies and rules • Maintain supplies and ensure work area is kept clean and hazard-free • Assist in other duties as required by direct line Leader
Together as a Team
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including: • Wellness days (in addition to your vacation days!) • Extended health, dental, and vision coverage (for you and your family) • RRSP with IKEA contribution matching options • Eligibility for our annual IKEA bonus incentive plan • Flexible spending account • Life insurance • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available) • Parental leave • Bereavement leave • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
P.S. In the IKEA world, this position is officially referred to as: Info & Smaland Co-worker
Please note: This position requires the submission of a completed and satisfactory Vulnerable Sector Check, which was conducted in the past 12 months. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. 19.06 CAD
