The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
Job description
About the job
To support all selling channels with Kitchen Services knowledge and sales information and help customers in these channels to find the right services. To provide customers with well-designed, relevant complete kitchen solutions for the whole home by empathetically listening and understanding their living situations and life at home needs.
Your assignment
Explain and demonstrate the IKEA kitchen features and system and guide the customer through the kitchen planning/buying process, using my knowledge of IKEA’s services, such as delivery, assembly, installation, financial schemes.
Know and understand the customers’ life at home needs, home furnishing trends and I use this knowledge to provide the best solutions for customers.
To assist customers to plan their kitchens, based on their floorplans, site measurements and specific needs, using relevant IKEA tools.
Taking an active interest in local kitchen competition, have a competitor price overview which helps to promote products in ways that best show our competitive advantage to customers.
To assist the customer in the end-to-end experience, and ensure that they enjoy an excellent shopping experience at IKEA.
Find new clients or new opportunities to generate sales
Drive sales to achieve the individual sales target
Work closely with the service provider teams to ensure smooth delivery and installation of IKEA
kitchens.
Proactively establish and maintain relationships with all major developer and corporate clients
Maintain contact with all clients to ensure high levels of client satisfaction
Receives and resolves customer complaints and problems in timely manner
Qualification
Your profile
At least 2-5-year experience in interior design and application of the IKEA range.
Understand Interior kitchen designing knowledge to discuss all aspects of creating, remodeling, or updating the kitchen areas in a safe and functional way.
Ability to present yourself well in lengthy customer interactions paying attention to detail, listening attentively to customer needs and being flexible in your approach to provide inspiring solutions.
Passion for selling IKEA Kitchens and complementary range.
Good analytical skills
Patiently listen to, understand, and solve complex technical customer issues
Capable of working with different computer software systems and generally computer literate.
Coordinate with appliance and worktop providers to ensure timely delivery for installation.
Knowledge of the IKEA product range, including service products
Excellent conceptual and creative understanding of the IKEA range, with ability to combine products into coherent offers, and communicate these IKEA concept to customers.
Positive personality. Fair, honest and trustworthy with excellent interpersonal skills, strong commercially creative sense, and good sense of humor.
