Sales and Service Associate - Full time (B2B) - IKEA Phuket

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

About the job

IKEA for Business is the business-to-business division of IKEA, offering our unique range and solutions to professional customers in office furnishing, residential developments, education, hospitality, and other commercial sectors.

As Sales Coordination / Sales & Service Associate, you play a key role in supporting our B2B sales activities — from coordinating leads and preparing proposals, to following up with customers and ensuring that every business partner experiences the professional, reliable and caring service that IKEA is known for.

You will work closely with Sales Managers and Interior Designers, bridging customer needs with IKEA’s solutions and ensuring smooth processes from first contact to delivery and after-sales.

Your assignment

• Drive sales to achieve the sales goal
• Doing administrative work on IKEA for Business and supporting the IKEA for Business team by coordinating customer leads, meetings, and project documentation.
• Prepare quotations, presentations, and order follow-ups with accuracy and attention to detail.
• Be the first point of contact for business customers via phone, email, chat and in-store touchpoints, ensuring timely and professional responses.
• Track sales opportunities and maintain updated records in the system.
• Liaise with stores, fulfilment, finance and external vendor teams to ensure smooth execution of customer orders.
• Follow up with customers after delivery to secure high levels of customer satisfaction and build long-term relationships.
• Receives and resolves customer complaints and problems in a timely manner
• Actively contribute to a culture of service, teamwork, and continuous improvement within IKEA for Business.

Your profile

• Service-minded, with 1–3 years of experience in sales coordination, customer service, or administrative support (experience in interior, retail, or hospitality is an advantage).
• The right attitude and behavior to sell actively and help customers to buy
• Organized and detail-oriented, with the ability to prioritize multiple tasks and meet deadlines.
• Strong communication skills in Thai and English, both written and spoken.
• Confident in approaching and talking to people in a polite and friendly manner
• Comfortable using digital tools (MS Office, CRM systems, or similar).
• A team player with a positive attitude, eager to learn and support others.
• Knowledge of the IKEA product range, including service products
• Passion and knowledge of home furnishing, interior design, retail and communications with IKEA identity
• Responsibility, Accountability and Ownership are a must.
• Enthusiastic about IKEA values and passionate about creating a great experience for business customers.

Please apply by  1st  October 2025