Service Provider Operations Developer - temporary 16 months

Supply Chain Operations is a global organisation in IKEA Supply. With our over 800 amazing and passionate colleagues in 20 locations around the world, we make sure that our customers can buy the IKEA products they desire and love. Together with our partners, we develop and deliver excellent transport and logistics solutions that are simple, affordable and sustainable.

In Category Area Transport we are responsible for procuring, develop and operating all transport capacities in the IKEA Supply Chain. Category Area Transport is a Category area with two categories – Category Land and Category Ocean & Air.

As a Service Provider Operations Developer in Category Ocean & Air you:

• Lead, develop and secure the operational set up within your assigned region (North Europe & Americas)
• Establish and maintain a close collaboration with the different IKEA transport teams, Control Tower and nominated ocean carriers.
• Operational leadership towards defined carriers for the entire region
• Owning (measure, follow up, tackle) the operational performance both from sending and receiving perspective within your assessment
• Secure the demands and manage the carrier capacity offered to IKEA
• Maintain system set-ups to enable the booking of the ocean carriers for export and import to / from the assigned countries, securing correctness and maintaining the information in IKEA systems (LBD, ITM).
• Lead tender related sub-processes about matrix, network (e.g. port pairs) as well as ensure operational requirements are secured.
• Lead and coordinate the tender implementation activities in the assigned region with all internal and external stakeholders to enable a smooth transition from the old to the new ocean year
• Develop the business with your trade lane and local operational knowledge. Seek for E2E improvement areas and implement such from start to end.

This position has a truly international dimension as you will have daily interaction with the other Service Provider Operations Developers in EU, Asia Pacific and Americas, other European Supply Chain Operations locations and various other internal and external stakeholders.

About you
We are looking for you if you have/are:

• an operations expert in supply chain with a track record in leading/driving operational excellence
• a proven background in the area of ocean shipping and/or freight forwarding, customs background is a plus/ advantage
• a university degree, or an equivalent education, within Logistics, economics or business administration
• a minimum 5 years work experience in transport business or supply chain function.
• knowledge about Microsoft Office literacy (Excel, Access) 
• fluent in English, both written and verbal, are a prerequisite.
• business & people minded
• self-motivated, self-driven and have the ability to organize, structure and prioritize numerous tasks by yourself.

It comes natural for you to always act as an IKEA ambassador towards both external as well as internal stakeholders, and you perform business responsibilities based on value- and fact-based business approach. Your entrepreneurial spirit is strong and you have a natural way of seeing business opportunities and take action.

You have high aspirations, you show ambition and hunger to improve and do better. Your dedication and commitment together with true openness and curiosity to new things really do make things happen. Your networking capabilities are well developed and help you foster long-term and successful relationships with both external stakeholders and your close co-workers. However when needed you are also able to work with limited guidance and lead yourself into the unknown.

The assignment requires occasional travelling. We look forward to receiving your application online (CV and motivational letter in English) by 5th of August 2025 the latest. We will be interviewing continuously, which means that we may close the application process earlier than stated if we find the right candidate.

For further information please contact the hiring manager Tea Gregoric, tea.gregoric@inter.ikea.com. If you have any questions about the recruitment process, please contact the People & Culture Generalist Désirée Dhinnin, desiree.dhinnin@inter.ikea.com.