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会见与理解顾客

顾客关系部专员(售后鉴定)

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  • Hangzhou, Zhejiang, China
  • 顾客关系
  • 全职
位置

职位描述

  • 职位 ID: 22679CN

  • 发布日期: 14/04/2026

  • 你是谁

    • 需要有良好的服务意识,会开车,会组装家具,有家具维修相关经验者优先
    • 具备数据分析能力,通过一线顾客反馈问题,分析问题根源,以持续优化服务流程
    • 个人价值观与宜家价值观相契和。

    你的工作职责

    • 通过提供高效的上门安装/鉴定和维修服务,确保愉悦的顾客体验。
    • 努力提升自身专业知识和技能,包括产品优势和安装标准两个方面。
    • 发掘安装问题的根本原因,并及时反馈给相关部门,防止同样的问题重复出现。



    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!








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