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会见与理解顾客

Product Recovery Operations Specialist

申请
  • Warrington, Warrington, United Kingdom
  • 销售和商业

职位描述

  • 职位 ID: 368869

  • 发布日期: 05/10/2026



    • IKEA Warrington are looking to welcome a Product Recovery Operations Specialist to join our amazing recovery team.

    Are you passionate about sustainability, problem-solving, and creating great customer experiences? As a Product Recovery Operations Specialist, you'll play a key role in giving IKEA products a second chance through repackaging, repairs, spare parts management, and resale. Working across the store, you'll help optimise recovery processes, drive quality and safety awareness, and support co-workers through training and operational guidance. If you're organised, proactive, customer-focused, and thrive in a fast-paced environment where no two days are the same, this is an exciting opportunity to make a real impact for our customers, our business, and the planet.


    WHAT WE OFFER

    • The Start Date of employment will be: November 2026.
    • Starting salary of £28,452.35 per annum, based on competence and experience.
    • 39 hours working 5 days per week including alternate weekends.
    • Working hours are between 7am to 11pm.
    • We can discuss flexibility to match your life and our business needs during the interview.


    WORKING WITH US HAS ITS REWARDS

    Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

    • 15% IKEA discount & discount portal helping you save £100’s on high-street retailers.
    • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
    • Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers.
    • Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you.

    ...as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/


    WHAT YOU'LL NEED TO HAVE

    • A practical approach to waste management and sustainability, love multi-tasking, and an enthusiasm for giving things a new life.
    • Have a customer first mindset, where you make the customer feel valued and supported in everything you do.
    • You are motivated to problem solve and use your own initiative daily. You are excited about being part of the team but also can work without direct supervision.
    • Ability to prioritise and organise your own work to make efficient use of the time available with high attention to detail.


    WHAT YOU'LL BE DOING DAY TO DAY

    • Take necessary action on products to give them a second chance through product repackaging, spare part management, product assembly and sales. (online & offline).
    • Optimise the product recovery processes, tools, and ways of working in the department to improve customers' quality perception of IKEA products . Follow up on performance and use proven solutions and good examples to identify operational improvement opportunities.
    • Responsible for implementing & training unit co-workers in processes, tools and ways of working related to recovery operations.
    • Work collaboratively across all functions in the unit to create Product Quality & Safety and Recovery awareness, and to ensure that common working routines and processes related are followed.
    • Support the Product Quality & Recovery Manager by indirectly leading the team together with the other specialists, by assigning tasks and supervising the daily operations of the Product Quality & Recovery team when required.


    WE CARE FOR THE PEOPLE

    It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

    Come see the wonderful workday where we create a better everyday life for the many.


    RECRUITMENT PROCESS INFORMATION

    Let us know if you require any adjustments to be made during the interview process as soon as possible.

    • Please attach an updated CV with your application so we can get to know you better.
    • Shortlisted candidates will be invited by email to attend a face-to-face interview.

    We understand not everyone will be successful, but we promise to keep you informed either way.

    We are unable to accept applications via email and encourage you to apply online as soon as possible.

    For any advice or support, email me at james.fraser1@ingka.ikea.com and I will be happy to help!












申请

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