The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
Job description
As an Applications Engineer you will play a crucial role in driving and supporting our Business Applications operations and projects. You will be responsible for supporting systems such as Business Central, LS Retail, E-Commerce, and other systems.
Your primary responsibility will be to plan, implement, and maintain scalable, stable, compliant, and cost-effective applications that facilitate business growth and support ongoing operations. Key aspects of this role include:
Providing Level 2 support to users through the service desk
Conducting daily maintenance tasks for the backend and job operations of ERP and CRM systems.
Supporting audit activities related to ERP systems to ensure compliance.
support release management and version control processes, including planning and facilitating Users Acceptance Tests (UAT) according to predefined requirements and test cases.
Offering support to application vendors and coordinating technical meetings with operations and business team stakeholders.
Taking responsibility for setting up and handing over applications to business end-users in accordance with standards, guidelines, and checklists.
Creating and maintaining technical documentation and training materials for application systems.
Qualification
In addition to holding a tertiary qualification in a related IT field, you should demonstrate proficiency in Microsoft database and ERP applications, backed by a minimum of 3-5 years of experience in application support roles. Familiarity with Retail IT technologies would be highly advantageous.
