The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
Job description
About the job
To secure timely posting of the schedules that deliver to the needs of the store while continuously seeking and coordinating business opportunities through optimised staff planning focussed on our co-worker, customer and business.
Your assignment
Aware of the people strategy and ensuring the regional and local principles/ guidelines are reflected in our co-workers’ schedules by providing expertise, support and training of end-users in scheduling
Support the Staff Planning Manager in administrative elements associated with schedule creation and management
Secure compliance with IKEA employment standards, legal requirements, labour rules, and internal requirement within the unit
Partner with department managers to develop, adapt and continuously improve quality schedules aligned with forecasted hours, co-worker availability and skill levels.
Contribute to the full staff planning process, from forecasting (including commercial drivers) through to execution and publication of schedules
Ensure schedules accurately reflect planned absences and collaborate with managers to balance co-workers, customer and business needs.
Drive process optimization initiatives by identifying inefficiencies and working cross-functionally with stakeholders to design and implement improved ways of working that enhance staffing effectiveness and operational performance.
Partner with stakeholders to build leaders’ awareness and knowledge of the staff planning process and their role in it through education, training and support.
Qualification
Your profile
Proven staff scheduling experience with strong sense of ownership
Experience working in a customer-focused service industry, preferably retail
Experience with and knowledge of scheduling software used in the store
Strong understanding of performance metrics and staffing optimization to drive decisions and continuously improve workforce efficiency
Ability to translate business needs into efficient, actionable schedules aligned with forecast and operational priorities
Ability to work independently, prioritise effectively and deliver within tight deadlines
High attention to detail with a structured and disciplined way of working
Demonstrated ability to coordinate people and tasks
Comfortable handling conflict, negotiation and stakeholder pressure in a professional manner
Open to change, with confidence and self-awareness to adapt and continuously improve
