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Ikea member of staff helping customers use touch screen
会见与理解顾客

Customer Relations Coworker - Part -time

申请
  • Pune, Maharashtra, India
  • 顾客关系
  • 全职

职位描述

  • 职位 ID: 311530

  • 发布日期: 24/11/2025

    • What you'll need to have

    Experience in customer service and a retail environment
    Strong interpersonal skills with the ability to build rapport with customers
    Ability to handle multiple tasks efficiently in a fast-paced setting
    Strong problem-solving skills and keen attention to detail
    Ability to work independently and collaboratively as part of a team
    Fluency in English, both written and spoken
    A genuine passion for home furnishing and an understanding of customers’ everyday life at home

    About this work area

    As a customer relations co-worker, you'll be at the heart of creating a welcoming and hassle-free shopping experience for our customers.
    Your key responsibilities will include:
    Delivering exceptional customer service—by being helpful, friendly, and solution-oriented in every interaction with the customers.
    Handling complaints and inquiries—Listen actively, resolve concerns efficiently, and manage escalation when needed.
    Optimizing the shopping experience—Ensuring that the store is well-equipped and customer-ready.
    Processing payments—Ensuring accurate transactions and a smooth checkout experience.
    Assist with product assembly & exchanges—help customers with assembly concerns and facilitate component exchanges.
    Supporting store goals—Contribute to the store’s commercial action plan to drive sales and profitability.
    Ensuring store safety & compliance—Maintain a secure and safe environment for all.
    Promoting IKEA values Embody and reflect IKEA’s values in every customer interaction.

    Together as a team

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!





    We are an equal opportunity employer:

    At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit, and business need.
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