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Ikea member of staff helping customers use touch screen
会见与理解顾客

Customer Relations Co-Worker (Shopping Experience)

申请
  • Hyderabad, India
  • 顾客关系
  • Part Time
  • Fixed term co-worker

职位描述

  • 职位 ID: 360731

  • 发布日期: 13/08/2026

    • Who you are

    As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance.

    You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people.

    You should have ability to use and take personal initiative and ability to make decisions. You should demonstrate a polite and friendly manner and be enthusiastic about work and working with others in a team.

    You should have experience of working in a fast-paced environment. You should be assertive and able to remain calm and controlled when faced with emotional customers under stressful times. You should have the ability to prioritise and organise own work to make efficient use of time available.

    IKEA values should reflect own values and give you energy. You should be passionate about growing business and people together using the experience and skills of our people in the best way.

    Please note that this is a part time position for 24 hours/week and it will be on fixed term contract basis.

    Your responsibilities

    Your responsibilities will be as below

    •Optimise the relationship with our customers to drive sales growth and sustained long-term profitability
    •Ensuring you know the IKEA product range and services and actively work to offer alternative solutions that meet the needs of individual customers
    •Understanding the importance of accurate stock inventory and how my own actions impact on this.
    •Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the appropriate manuals from Inter IKEA Systems to help me optimise our customers’ shopping experience.
    •Contributing to department’s action plan and taking ownership for your part in its delivery.
    •Listening to feedback from customers when it is given and passing this on to your manager.
    •Working with managers to identify solutions to customer issues.
    •Should know the Customer Relations action plan and support the goals and targets given to you by your manager to ensure the effective execution of our action plan.
    • Should have an overview of the store action plan and understand how the Customer Relations action plan supports this.
    • Know our daily and weekly service targets and this drives me to improve our service delivery.
    • Understand the impact of your actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of my customers.
    • Should follow cash handling procedures to ensure the security of all monies received.

    Together as a team

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    WE ARE AN EQUAL OPPORTUNITY EMPLOYER:
    At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.








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