• You are sales driven and service minded with experience of serving customers. Your passion for food makes you take pride in the service and product you serve. • You have experience from and enjoy working in a vibrant retail environment. You are flexible and know how to execute action plans in a good way, you truly make things happen. • The IKEA leadership approach inspires you and to lead by example is important to you.
Your responsibilities
Contributes to the implementation the global and national compliance standards in the area of responsibility to secure a safe environment for customers and co-workers • Ensure that every customer has a consistently excellent shopping experience by supporting, challenging and coaching co-workers to see through a customer’s eyes • Ensure the appropriate processes followed and actions are taken on a daily basis to secure food safety, standards and reduce waste • Implement the retail foundation and sales steering tools are in place to optimise commerciality and secure excellence in operations • Contribute to the implementation of the unit IKEA Retail Food commercial plan and communication strategy • Act upon customer feedback, recognising good customer service and taking appropriate action to avoid repeated problems. • Highlight points for improvement in shape as new for the customer facing areas taking appropriate action where relevant • Contributes to the implementation of the unit business plan and the IKEA Retail Food business plan and other action plans • Build the competence of the team through regular coaching, support and encouragement • Contribute to identifying, recruiting, introduce and developing the many talents in the department • Implement of the global and national people and sustainability strategies
Together as a team
Thanks to us, customers, co-workers and people at home can have a better everyday life through food that’s good for both people and planet. Together we serve more than 660 million customers yearly at the IKEA restaurants worldwide, underlining our Scandinavian heritage by offering a modern taste of Sweden. We also offer a variety of foods in our bistros and in the “Swedish Food market”. We are a diverse group of people who all live by the motto: Laughter is brightest in the place where the food is!
WE ARE AN EQUAL OPPORTUNITY EMPLOYER:
At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.
