As a person you are passionate about people, business, IKEA’s purpose and continuously driving better performance. You are energized by increasing customer value, driving business growth and contributing to overall success and results through people as well as motivated by leading and developing people. You are an expert in securing customers satisfaction through all the buying process and are flexible and open to changes and new ways of working with basic interior design knowledge. You should be capable of Good at active selling, creating satisfied customers. You should be confident in approaching and talking to people in a polite and friendly manner and be enthusiastic and able to work with other in a team. You should have the ability to organize your own work and make efficient use of your time and to work with a high sense of urgency. Along with basic interior design competence, you should be able to combine commercial, aesthetic and practical aspects. You should have highly developed communication skills and the ability to quickly build trustful relationships (active listening, problem solving, open questions). You should consider IKEA values and behave as an IKEA ambassador, whom kitchen customers can trust. You should have good knowledge of Life at home activities, home furnishing and customer buying behaviour and a broad knowledge of IKEA product range (excellent in kitchen range), IKEA Services and interior design basic knowledge. Good Numeracy and computer (Excel) literacy and analytical skills and good understand and active use of manuals is preferred. You should have knowledge on selling the IKEA way, Add on Sales guidelines and in depth knowledge of IKEA kitchen buying process and routines, relevant sales tools (I-Sell, IHP…) and working methods.
Your responsibilities
Your responsibilities include:
•Be the one point of contact to the kitchen customer throughout the full buying process, from the first contact until the kitchen has been installed to ensure a great and seamless experience. • Meet the customer in their home, as well as connecting via email, telephone or in the store to support with any questions • Responsible for all the different phases in the process of buying a kitchen: inspire, booking for planning, design, services offered, payment, installation, and final check to ensure a smooth experience. • Responsible to understand the specific needs of customers and staying up to date on trends,living situations and customer buying behaviours to provide relevant, affordable, functional, and sustainable solutions to our customers. • Responsible to follow-up with customers during the purchase process, to ensure closure of the deal. • Keep up to date and understand the store and department action plans to ensure your contribution and responsibility. Constantly improve your knowledge of internal IKEA routines and regulations related to your area of work. • Stay up to date on and use applicable applications to correctly process and issue documentation on goods and services to ensure proper processes and documentation.
Together as a team
We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!
WE ARE AN EQUAL OPPORTUNITY EMPLOYER: At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.
