• Strong understanding of IKEA culture, values, and vision of creating a better everyday life for the many people. • Solid knowledge of omnichannel customer interactions within Sales or Resolutions in a remote environment. • Passionate about customer service, home furnishing, and improving customers’ life at home. • Inspiring people leader with the ability to motivate, coach, and develop co-workers to achieve individual and team goals. • Comfortable working in a dynamic, fast-paced, and result-driven retail environment. • Skilled in building strong relationships, fostering togetherness, and creating a positive customer-focused culture. • Confident in communication, conflict resolution, and problem-solving while leading with IKEA values. • Good understanding of change management principles and ability to support teams through change initiatives. • Strong analytical and decision-making skills with the ability to assess risks, improve quality, and drive performance improvements. • Strong knowledge of customer communication across channels, IKEA tone of voice, and relevant Ingka systems and tools. • Highly proficient in using data, systems, and digital tools to support operational excellence. • Formal qualifications in Sales, Customer Service, or equivalent experience. • Minimum 3 years of experience in a customer-facing contact centre environment with at least 1 year of leadership or people influencing experience. • Fluent in English and the local language.
Your responsibilities
• Strong understanding of IKEA culture, values, and vision of creating a better everyday life for the many people. • Solid knowledge of omnichannel customer interactions within Sales or Resolutions in a remote environment. • Passionate about customer service, home furnishing, and improving customers’ life at home. • Inspiring people leader with the ability to motivate, coach, and develop co-workers to achieve individual and team goals. • Comfortable working in a dynamic, fast-paced, and result-driven retail environment. • Skilled in building strong relationships, fostering togetherness, and creating a positive customer-focused culture. • Confident in communication, conflict resolution, and problem-solving while leading with IKEA values. • Good understanding of change management principles and ability to support teams through change initiatives. • Strong analytical and decision-making skills with the ability to assess risks, improve quality, and drive performance improvements. • Strong knowledge of customer communication across channels, IKEA tone of voice, and relevant Ingka systems and tools. • Highly proficient in using data, systems, and digital tools to support operational excellence. • Formal qualifications in Sales, Customer Service, or equivalent experience. • Minimum 3 years of experience in a customer-facing contact centre environment with at least 1 year of leadership or people influencing experience. • Fluent in English and the local language.
Together as a team
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Studies show that members of underrepresented communities don't apply for jobs unless they're 100% "qualified". If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.
From: "Why Women Don't Apply for Jobs Unless They're 100% Qualified" by Tara Sophia Mohr, August 2014"
