• Open to change. • Enthusiastic and able to work with others in a team. • A passion for home furnishing and retailing. • Confident in approaching and communicating with people in a proactive manner. • Curious about peoples’ everyday life at home and home furnishing. • Ability to prioritize and organize your own work to make efficient use of the time available.
A DAY IN YOUR LIFE WITH US
• Show interest and actively learn about IKEA products and services, sharing knowledge with customers and colleagues acting as an ambassador of the IKEA offer and actively meeting and offering customers a wider support and contribute throughout the whole shopping journey. • By having extensive and wide knowledge of the IKEA range and service offer, cross working areas and/or in depth offer customers a holistic and positive shopping experience. Apply the IKEA mechanical sales system in several areas as well as maintain range presentation media in work areas and ensure that the presented range is up to date. Understand life at home and home furnishing to sell complete and sustainable solutions. • By in-depth cross work area understanding of the customer journey, support the customer in your customer meeting point and beyond considering the IKEA omnichannel environment. Contribute to make the customer payment and returns easy and convenient, using the correct tools with accuracy. • Contribute to the highest goods availability and the scheduled deliveries for customers and stores by the correct and on-time execution of the assigned fulfilment tasks. Effectively perform the delivery operation in the assigned area, using the available systems and tools that support an efficient goods flow process and data integrity. Contribute to stock accuracy to achieve scheduled deliveries and product availability for the customers and the store. • Operate according to working methods and routines with the aim of maximizing the customer meeting point efficiency. Ensure the IKEA store is always a safe and secure environment for visitors and colleagues, actively preventing incidents and working according to the company code of conduct and complaint with internal regulation and external legislation, specifically related to IKEA health and safety.
ABOUT THIS WORK AREA
We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!
