Skip to main content
Ikea member of staff helping customers use touch screen
会见与理解顾客

Self-Serve Activities Manager

申请
  • Winnipeg, Manitoba, Canada
  • 销售和商业
  • 全职

职位描述

  • 职位 ID: 305941

  • 发布日期: 04/09/2025

    • What you'll need to have

    • You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face
    • You have at least 3 years of direct Leadership experience in a high-volume Sales, Retail or Customer Service environment, leading small to medium sized teams
    • Your customer service and sales skills are top notch – you can assess a customer’s needs quickly and sell them a solution, providing all sorts of support to aid them in their buying decision
    • You are a total people-person and can strike up a conversation easily
    • You have an obvious passion for IKEA products and design, as well as our Sustainability commitment
    • Your management style can only be summed up in like this: open door, empowering and supportive

    Your responsibilities

    • Be an IKEA Ambassador by understanding that you impact our customer’s experience by being able to offer solutions and answer questions that relate to their home furnishing needs.
    • Coach, manage, mentor and onboard new and existing team members to ensure that they succeed. This includes identifying and developing internal talent for the future.
    • Empower your team by delegating tasks
    • Implement any new ways of working, processes or techniques
    • Provide input to the service agreements and contracts with internal/external partners
    • Stay knowledgeable about in-store specials, delivery options, product features and benefits
    • Actively approach customers to identify their needs by asking insightful questions and advise them on the best solutions for their homes
    • Always provide support to your team, so they can be successful in their positions
    • Participate in Leadership meetings with other Store/Department Managers to discuss business needs and objectives
    • Supporting the team with additional duties, as required
    • Supports the overall store business plan as well as the specific team goals

    Together as a Team

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!





    WHY YOU WILL LOVE US

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Parental leave
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

    P.S. In the IKEA world, this position is officially referred to as Self Serve/Commercial Activities Manager
    The starting rate/ salary for this position ranges from 60 CAD to 75 CAD and will be based on relevant work experience.
申请

相似职位

查看我们提供的所有机会