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Ikea member of staff helping customers use touch screen
会见与理解顾客

Customer Relations Assistant

申请
  • Edinburgh, Edinburgh, City Of, United Kingdom
  • 顾客关系
  • 兼职

职位描述

  • 职位 ID: 293536

  • 发布日期: 07/06/2025



    • Are you good at turning frowns upside down and solving puzzles on the fly? Join our team as a Customer Relations Assistant, where your personalised approach and problem-solving skills will shine as you handle customer complaints. You'll be the person ensuring smooth returns and spotting product issues like a pro. Plus, you'll be the go-to person for customers needing help with product assembly and spare parts.


    WHAT WE OFFER

    • Start Date for this role will be 5th July.
    • Hourly rate of £12.60 per hour.
    • Part time: 18 hours per week working 3 days out of 7, including late evenings and 3 out 4 weekends.

    • We can discuss flexibility to match your life and our business needs during the interview.


    WORKING WITH US HAS ITS REWARDS

    Our co-workers bring unique ideas and skills to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

    • 15% IKEA discount and discount portal helping you save £100s on high street retailers.
    • X4 Life Assurance, enhanced statutory pension contributions and interest free loans.

    ...as well so much more! Full list of benefits at https://www.ikea.com/gb/en/this-is-ikea/work-with-us/


    WHAT YOU'LL NEED TO HAVE

    • You are adept at switching between tasks, and value teamwork while being able to complete assignments without direct supervision.
    • You have a customer first mindset, making the customer feel valued and supported in everything you do.
    • You are computer literate and able to work with technology.
    • The confidence to maintain composure and consistency when dealing with a variety of customers and complex complaints.


    WHAT YOU'LL BE DOING DAY TO DAY

    • You will use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
    • You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
    • You support customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
    • You will support our customers across a variety of areas in the store including greeting them at the main entrance and supporting them through paying for their purchases at either manned or self service tills.

    WE CARE FOR THE PEOPLE

    It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us as valued members of the team.

    Come see the wonderful workday where we create a better everyday life for the many


    RECRUITMENT PROCESS INFORMATION

    Let us know if you require any adjustments to be made during the interview process as soon as possible.

    • Please attach an updated CV with your application so we can get to know you better.
    • Shortlisted candidates will be invited by email to attend a face-to-face interview.

    We understand not everyone will be successful, but we promise to keep you informed either way.

    For any advice or support, email Recruiter emma.jones4@ingka.ikea.com and who will be ready to help!












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