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Ikea member of staff helping customers use touch screen
会见与理解顾客

Customer Service & Sales Representative

申请
  • Perth, Australia
  • 销售和商业
  • 兼职

职位描述

  • 职位 ID: 289758

  • 发布日期: 28/05/2025

    • Our team within IKEA

    At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

    As a Sales Generalist in our Remote Customer Meeting Point team, you’ll connect with customers across different channels – like phone, webchat, email and video – to help them find the home furnishing solutions they need.

    What you need to know

    Working at IKEA has its benefits and rewards:
    • $27.35 base hourly pay rate
    • Above award rates and penalty rates (including Sunday and Public Holidays)
    • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
    • 24/7 access to our Employee Assistance Program for health and wellbeing support
    • 15% Co-worker discount
    • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
    • Co-worker uniform provided
    • Free Co-worker parking
    • Bonus programme (where eligible)
    • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
    • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

    Additional Information:
    • Position type: Permanent Part-time, 60hrs/fortnight
    • Internal job title: Sales Generalist
    • Work model: Hybrid – 3 days on-site from IKEA Perth, 2 days from home, once established in the role.
    • Working hours: availability required between 9:00am – 10:00pm (AEST) weekdays and alternating weekends.
    • Work from home requirements: A stable and fast internet connection is essential.


    RECRUITMENT PROCESS
    • If your application is successful, you may be invited to complete a video screening interview as part of the recruitment process.
    • If your application is progressed, you will be invited to attend a virtual interview with the hiring team.

    About this work area

    As a Customer Service & Sales Representative your responsibilities will include, but are not limited to:
    • Handling inbound customer contacts via telephone, webchat, email and live video calls to create a great customer experience and build trust in the IKEA brand.
    • Supporting remote selling by generating leads, assisting with planning and guiding customers through the purchasing process.
    • Understanding our customers’ needs and offering tailored home furnishing solutions – including proposing add-on products, cross-selling and upselling.
    • Gather valuable feedback from customers and relay it to relevant teams within the organisation to drive product and service improvements.
    Working collaboratively with other teams and departments to drive continuous improvement and implement retention initiatives, including sharing information on special offers, loyalty programs, and targeted campaigns.



    As a Customer Service & Sales Representative you are or have:
    • Experience in a call centre or phone-based sales environment, ideally with both inbound and outbound calling experience is preferred.
    • A passion for home furnishings and a drive for sales growth within a team-oriented environment.
    • Exceptional organisational skills and the ability to multitask effectively.
    • High accuracy and attention to detail, especially in data entry tasks.
    • Strong written and verbal communication skills, coupled with a friendly and professional phone demeanour.
    • Proven track record of meeting team KPIs and sales targets.
    • Proficiency in computer systems and technical tools.
    • A collaborative mindset, eager to share knowledge and insights within a team setting.

    We need people like you

    At IKEA, work is so much more than a job. Come join us!
申请

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