At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.
What you need to know
Working at IKEA has its benefits and rewards: • $30.75 base hourly pay rate • Above award rates and penalty rates (including Sunday and Public Holidays) • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more • 24/7 access to our Employee Assistance Program for health and wellbeing support • 15% Co-worker discount • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant • Co-worker uniform provided • Free Co-worker parking • Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers). • Bonus programme (where eligible) • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional Information: • This role is Permanent Part-time, 60-hrs/fortnight • The internal title for this role is Sales Coordinator • Applications close Tuesday 1 September 2026 • As our store operates 7 days per week, you must have the availability to work a rotating roster. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).
About this work area
As a Sales Coordinator your responsibilities will include, but are not limited to: • Acting as the primary point of contact for customer care, ensuring high-quality service and satisfaction. • Taking administrative ownership of key processes including call routines, case management, after-sales technical support, returns analysis, order coaching, and installation coordination. • Bridging the gap between customers and the resolutions team, managing escalated cases with professionalism and care. • Actively engaging with customers throughout every step of the customer journey and identifying gaps in the offer through customer feedback • Sharing specialist knowledge of the IKEA product range, services, and tools to secure a high level of competence within the team • Delivering on both personal and business goals by using an understanding of the store’s business plan • Keeping up to date knowledge of not only the IKEA range, but also current trends, living situations and buying behaviours in order to provide relevant, affordable, functional and sustainable solutions to our customers.
As a Sales Coordinator you are and/or have: • Passionate about people’s everyday life at home and home furnishing, and you enjoy working in a fast-paced and future-oriented environment. • Able to able to optimise sales through thorough knowledge of the IKEA product range, local market, and customers. • Adaptable and energetic, with strong verbal and written communication skills for successful stakeholder management. • Friendly and comfortable with connecting and interacting with people. • Comfortable with coordinating your team, setting priorities, and delegating responsibility. • Able to deliver exceptional customer service and foster an inclusive and positive co-worker experience. • Looking to develop and grow within the business.
We need people!
At IKEA, work is so much more than a job! Come join us!
