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人、项目与支持

Service Business Settlement Specialist

申请
  • Bangalore, India
  • 行政与支持服务
  • 全职

职位描述

  • 职位 ID: 283882

  • 发布日期: 08/05/2025

    • Who you are

    GBO is a key partner for Group functions, Businesses, and functions to transform and operate new ways of working. In the SBS area, the GBO will partner with Group Customer Fulfilment to set up value-added services and Centres of Expertise. The GBO will be a key partner in Procure to Pay process within the CFF area for Last Mile deliveries and Core Services. It will require a close dialogue with CFF, Digital, Finance, and People and Culture. High growth of the CFF area means also a high potential to expand GBO scope over time (besides invoicing, also support to sourcing and fulfillment operations). The function will simplify, modernize, and automate Customer Fulfilment back-office tasks and business transactions, procurement operations, and financial reporting, increase value-added services, implement best practice standard ways of working while meeting local regulatory needs, and invest in competence development.

    We believe you have:

    • Bachelor’s degree in accounting / Finance / Economics / Logistics or a related field
    • Minimum 2+ to 4 years of experience within the Finance / Logistics area
    • Experience from Ingka business with a good understanding of how the commercial and financial processes work
    • Been part of developing new ways of working and implementing proven solutions for efficiency purposes
    • Proven track record in delivering under time pressure
    • Computer/smart device literate, tech-savvy
    • Fluent oral and written English (+ fluent in local language if needed)
    • Good computer skills with good knowledge of Microsoft Excel

    You do also have:

    • Good understanding of the IKEA Concept, IKEA Brand identity and the IKEA Culture & Values
    • Very good knowledge of global Service Business Settlement process/procedures
    • Good knowledge of processes/procedures within given area of responsibility
    • Good understanding of IKEA business and systems
    • Good knowledge of modern office practices, procedures, and equipment
    • Basic accounting/finance knowledge
    • Basic logistics and/or supply chain knowledge
    • Ability to maintain discretion in confidential matters.
    • Ability to work both in a team and independently across organizational boundaries.
    • Strong communication skills and ability to build strong relationships with team members and business partners.
    • Ability to prioritize tasks and work efficiently while paying attention to details and maintaining a high level of accuracy.
    • Solution-focused and open to change combined with an ability to think “out of the box” and provide ideas for continuous improvement.
    • Ability to recognize the implications of own actions on the organization.

    A day in your life with us

    • Execute daily invoice control (billing) tasks for countries in line with standardized procedures and on a timely manner in order to ensure profitability.
    • Analyze the reports on billing proposals and processed transactions provided by the system (Centiro) to assure data accuracy and compliance.
    • Standardize and streamline the invoice control process, working proactively together with relevant stakeholders (Service Fulfillment Operations, Customer Service Centre, Sourcing, Business Navigation, Finance, Continuous Improvement), in order to decrease the number of manual integrations.
    • Encourage and promote clear communication and cooperation with Ingka Transport and Business Service Providers and other stakeholders (Service Fulfillment Operations, Customer Service Centre, Sourcing, Business Navigation, Finance) to support the overall business development.
    • Contribute functional knowledge to cost-efficiency improvement initiatives to ensure agreed service productivity.
    • Give input on set forecasts to improve the Transport and Business Service Providers’ invoice quality and performance in cooperation with Service Fulfillment Operations.
    • Act as a trainer for junior co-workers in order to contribute to their development.
    • Act as a backup for countries outside of a given area of responsibility.

    About this work area

    The GBO is an integrated partner with Countries and Group Functions in Finance, People & Culture, Procurement, and Digital to transform, operate and continuously improve our ways of working and use of data and technology. The GBO is a capability and service organization for many function and process areas and is steered by a cross functional GBO Council including Group and Country representation in Finance, Procurement, People & Culture and Digital.








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