Cashline Team Leader, IKEA Sofia Store

You are welcome at IKEA, 
no matter where you come from, what you believe and how  you look like.
We don't even care how you've furnished your home! 
We are interested in you simply because of who you are.

Our different views, personalities and differences make us understand
our customers better, give us more pleasure in our work and 
bring us more and better ideas. 
Maybe your unique perspective on something can lead to 
a great idea that can create a better everyday life for many people.

Cashline Team Leader, IKEA Sofia Store

A DAY IN YOUR LIFE WITH US 
•Ensure our customers a positive payment experience by ensuring the check-out area is in shape as new, our check-outs are efficiently equipped at all times throughout the day
•Monitor and ensure that all cash line routines regarding the financial aspects comply with the country’s tax regulations and ensure the security of money handling
•Optimize the relationship with our customers when they are paying for products in order to increase customer satisfaction, acting on customer feedback in order to make improvements to our service
•Identify root cause of recurring problems, agreeing and implementing improved ways of working and following-up to ensure we have been successful in resolving the problem for future customers
•Inspire towards a customer focused work culture and behavior as per the IKEA Values and the respective guidelines
•Closely monitor, control and improve all operating costs and KPIs’ related to the area of responsibility
•Use the IKEA tools and expertise of our colleagues to support in achieving business goals
•Act as a hiring manager – take an active role in hiring new people
•Secure our check-out team has the knowledge and understanding the IKEA Concept, confidence, responsibility and desire to support customer payment
•Support the check-out co-workers when they cannot resolve a customer’s need, dealing positively and quickly with issues raised by our customers. 
•Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession

YOU ARE
•You are very strong Customer Focused person
•You have good people management skills
•You are achievement drive, initiative taking and problem solving skills
•You have good planning, organizational and problem solving skills
•You own very good communication skills and team oriented personality
•You are able to work under pressure and strict deadlines
•You have very good command of the Bulgarian & English language
•You are able to work with Ms Office at a good level
•If you have a similar experience in customer service field, it will be considered as an advantage

WE OFFER
• Highly professional and fast working environment.
• Food vouchers up to 200 BGN
• Discount in IKEA 15% and Intersport 20%
• Annual bonus, based on the store’s achievements;
• Additional health insurance;
• Holiday vouchers from internal initiatives.
• Voucher for birth of a child – 100 BGN;
• Voucher for marriage - 240 BGN;
• Voucher for child with excellent grades in school – 160 BGN;
• Voucher for a newly admitted student in university /child of our employee/– 320 BGN .
• Refer-a-friend bonus
• Consumption of food and drinks at a preferential price in the IKEA bistro and restaurant