Why we will love you
• You have at least two years of experience in a commercial role, ideally in a customer-focused business. • You thrive in a fast-paced environment and enjoy balancing strategic and operational tasks. • Problem-solving comes naturally to you—you make quick, informed decisions while keeping teamwork and collaboration in focus. • You’re passionate about home furnishing and enjoy leading a team to create a great customer experience. • You inspire and coach your team, driving sales by delivering excellent customer service. • You’re comfortable using digital tools (e.g. Microsoft Office) and open to learning new ways to improve everyday work. • You communicate fluently in both Serbian and English, spoken and written.
What you'll be doing day to day
• Ensure your department is in excellent shape as new and fully and efficiently always stocked and that the IKEA product range is presented in ways that inspire and satisfy customers. • Ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to create and improve their overall shopping experience. • Understand the different IKEA sales and communication channels and IKEA know-how to make the best commercial use of this information for different customers. • Take responsibility for your department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store. • You develop you team members as individuals and as team, ensuring that results are delivered through people. • Actively cooperate with all key stakeholders within commercial and beyond to secure integration, common focus and to maximize customer satisfaction and deliver agreed results. • Be an active player in driving an open and sharing climate, be a role model of the organizational values.
Apply now!
In this role you will report to Store Sales Manager and together with Sales Team Leader you will have an opportunity to lead a team of enthusiastic Sales Co-workers.
In IKEA's terminology, this position is referred to as Shopkeeper.
Our job ad will be open for your application until March 25th, 2025. Please apply with your CV (in English) via our recruitment system.
IKEA is an equal opportunity employer. We are dedicated to fostering an inclusive environment where everyone feels valued, respected, and empowered to contribute their best. We believe diverse perspectives strengthen our team, and we encourage individuals from all backgrounds, identities, and experiences to apply—even if you don't meet every qualification. What matters most to us is your passion, willingness to learn, and ability to grow with IKEA.
Why working at IKEA is so much more than a job
We're a company that cares about the lives of our co-workers. It's important for us that you feel respected, acknowledged, and included. No matter what position we hold at IKEA, you'll have a variety of benefits. Here are just some of them:
• A place where you can be yourself – We believe in togetherness and teamwork. Your ideas matter, and you’ll grow in a culture that inspires and empowers. • We care about your health – Private medical subscription and life insurance, because your well-being comes first. • Good food, good support – Meal and transport allowance, fresh meals at work, and free coffee, juices, and fruit. • Time to relax – A holiday voucher every year to enjoy your well-earned break. • Your effort matters – Salary increases based on performance and a One IKEA Bonus to reward our shared success. • A home makeover? – Enjoy special discounts on all IKEA products. • Support when you need it – 24/7 access to experts for personal, emotional, legal, or financial advice. • Grow with us – Learning opportunities and career paths that let you explore new roles – even in a new country!
