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Ikea member of staff helping customers use touch screen
会见与理解顾客

Customer Relations Team Leader (Perm, Full time) - IKEA Dongbusan

申请
  • Busan-Si Gijang-Gun, Busan Gwang'Eogsi, South Korea
  • 顾客关系
  • 全职

职位描述

  • 职位 ID: 303226

  • 发布日期: 12/08/2025

    • Who you are

    • You are passionate about customers and act to ensure a positive shopping experience.
    • You have the IKEA values truly reflect personal values.
    • You have passionate about leading business through people.
    • You have ability to prioritise and organise work and the work of others in order to make the most efficient use of the time available.
    • You have experience of actively meeting customer needs through understanding customers in a service industry
    • You have ability to plan staffing needs according to the customer flow
    • You have emotional resilience and ability to handle conflict (assertive and able to remain calm when
    confronted with challenging situations)
    • You have strong communication skills with the ability to adjust the style of communication to get the message across to the receiver
    • You have good analytical skills

    Your responsibilities

    • I maintain my area of responsibility in excellent condition, ensuring it is efficiently equipped and co-workers are available to support customers at all times.
    • I lead by example in customer focus, teamwork, and responsibility, empowering co-workers with knowledge, confidence, and motivation to provide the best service.
    • I actively seek and act on customer feedback, resolving issues quickly and identifying root causes of recurring problems to implement sustainable improvements.
    • I ensure accurate stock inventory awareness within the team and work with my manager and other functions to optimize customer satisfaction, sales growth, and profitability.
    • I plan and organise staffing so the right number of co-workers are in the right place at the right time, while monitoring performance against daily and weekly service targets.
    • Through my actions, I promote IKEA culture and values, fostering togetherness, simplicity, and continuous improvement in all aspects of the customer experience.

    About this work area

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

    Questions and support? Let's connect!

    For internals, please have dialog with your line manager before apply jobs. We will contact to your line manager to ask your references as part of the process.

    We appreciate your application. Kindly submit your application as soon as possible. We aim to conduct interview from XX APR based on our target on-boarding date which is Xst of XXX 2020. Regardless closing date of this job post, interview is going to proceed sequentially

    Due to the tight timeline, invitations to interviews will most likely be sent out with short notice and we truly appreciate your cooperation & understanding for this. Some interviews may be conducted over phone or Video - Microsoft TEAMS (To reduce travel).

    If you have questions regarding recruitment process, please contact to




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