'- Customer‑focused problem solver with 6+ months of retail customer service experience (returns or cashier experience an asset) - Skilled in applying Returns & Exchange policies with sound judgment, including exception handling - Strong communication and conflict‑resolution skills, able to explain policies clearly and professionally - Detail‑oriented, tech‑savvy, and effective in a fast‑paced, high‑volume environment
A day in your life with us
'- Accurately interpret and apply Returns & Exchange policies, using discretion while aligning with business guidelines - Resolve customer inquiries and concerns through active listening, clear communication, and problem‑solving - Communicate decisions confidently and empathetically to ensure a positive customer experience - Process transactions accurately while maintaining inventory control and compliance - Stay informed on policy updates, product knowledge, and service performance targets - Collaborate with team members to support overall customer relations operations
Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!) • Extended health, dental, and vision coverage (for you and your family) • RRSP with IKEA contribution matching options • Eligibility for our annual IKEA bonus incentive plan • Flexible spending account • Life insurance • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available) • Parental leave • Bereavement leave • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
P.S. In the IKEA world, this position is officially referred to as: Customer Experience Co-worker The starting rate/ salary for this position is
21.88
CAD
