职位 ID: 273770

发布日期: 20/01/2025

About this work area
​​Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel retailing in reality. To support IKEA in achieving business objectives, CFF acts as a fully integrated, process-oriented organisation with an end-to- end approach to develop our business and deliver results across functions together with our partners. 

We are focusing on providing seamless shopping experience with great quality in all touchpoints for the many people.  

As part of Customer Fulfilment, the function of Unit Fulfilment will contribute to this objective by:
- taking a lead and overall responsibility for operational excellence, performance, and development of fulfilment units within the market
- striving for high performance at lowest possible cost and long-term profitability acting in a responsible way and thereby create great customer experience
- secure development and well-being environment for our many co-workers in Unit Fulfilment.
- enabling preconditions, securing availability and efficient execution of the replenishment process and the customer order fulfilment processes in the fulfilment unit.
- continuous improvement and securing fulfilment of products through all sales channels with great lead times, availability and quality at the lowest possible costs that enable an affordable price and profitability
Your responsibilities
• Responsible to optimize the flow planning for efficient internal end-to-end operations.
• Support the Fulfilment Operations Team with the resource and equipment planning.
• Secure, together with the Fulfilment Integration Team that all pre-requisites for an efficient and customer-centric operation are in place.
• Contribute to the capacity planning in the unit.
• Securing via good communication that new set-ups and planning are adopted by the relevant unit teams.

What you'll need to have:
- Knowledge of retail and/or logistics processes, tools and working methods
- Good knowledge of IKEA flow and capacity leading to an excellent customer fulfilment
- Good knowledge and understanding of the customer’s needs, demands and expectations in the local market.
- Good knowledge and understanding of KPIs used for success measures in own function
- Good knowledge of relevant IT systems/solutions/tools
- Knowledge of resource and equipment planning according to potential sales scenarios, forecast and fulfilment flows allocation
- Very good computer skills and high proficiency in MS Excel
- Ability to communicate confidently and clearly in Romanian. 
- Advanced or medium knowledge of English, written and conversational.  
- Able to handle products up to 25 kg in daily work.
Together as a team
We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!