职位 ID: 264896

发布日期: 20/11/2024

Why we will love you

• Possess knowledge and understanding of the process of goods flow and customer needs and the ability and willingness to improve them
• Ability to set priorities and organize the team to make the most efficient use of available time and achieve set deadlines and goals
• Demonstrate good self-awareness leading yourself and others, and strive to provide a great working environment, where you develop and motivate a team to deliver results and provide excellent customer experience
• Previous experience in designing action plans, as well as setting and monitoring goals where your analytical and problem-solving skills can become a great asset for business
• Good knowledge of Microsoft Office and ideally previous experience in using warehouse management systems
• Good communication skills and feel comfortable when using both spoken and written Croatian and English language
• Previous experience in leading people and teams is mandatory

Your responsibilities

• Planning, organizing and monitoring deliveries from receiving goods to handing over to the customer or contracted delivery service provider
• Actively addressing and resolving any root cause issues and acting upon customer feedback in order to increase customer satisfaction, thereby driving sales growth and sustained long-term profitability
• Taking responsibility for capacity planning within the collection point (free space, equipment, co-workers) in compliance with commercial goals, productivity objectives and work flexibility
• Ensuring that team works proactively to optimize the logistics operations, contributing to the achievement of positive customer experience
• Ensuring all tasks and responsibilities within the domain of a team leader are completed, including accountability for resources, tools, work methods and internal communication
• Contributing to supply chain costs optimization by providing information to your manager related to customer expectations and potential for improvement
• Providing a quality customer service with the purpose of increasing customer satisfaction and achieving agreed goals and KPIs
• Securing professional business relation with external companies – service providers
• Reducing product loss or damage in the collection center, determining the cause and identifying the ways to reduce product damage, in accordance with the logistics and customer relations procedures and routines, aligned with ASR IKEA standards

Our team within IKEA

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

Apply now!

The official title of this position in IKEA Croatia is Service Execution Team Leader.

This position is full-time (40h) per week and located in Zadar.

We are looking forward to receiving your application no later than 04.12.2024