职位 ID: 264911

发布日期: 09/12/2024

Who you are
We believe your backpack consists of:
• Good knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people
• Expert knowledge of the IKEA product and service range and general knowledge of home furnishing design
• Strong knowledge of general remote customer behavior across channels as well as of remote customer engagement
• General knowledge of how personal performance is measured and how it contributes to the business goals
• Extensive knowledge of IKEA Brand Identity and IKEA tone of voice as well as of the prerequisites of communication across channels
• Extensive knowledge of remote selling techniques and sales steering      
• General knowledge of relevant sales and service processes
• Passion for meeting customers
• Energized by selling and reaching goals
• Enjoy working with technology that enables distance engagement in a remote fast-paced and future-oriented environment
• Passionate about knowledge and a desire to further develop
• Strong commercial mindset and ability to steer sales in a polite, friendly and trustworthy way
• Ability to work with others in a team, being open to exchange of knowledge and insights
• Ability to work with modern tools and systems in a dynamic retail environment handling more than one task at the time
• Ability to communicate correctly, confidently and clearly in local language(s) across channels

Your backpack is our wish list! If you don’t recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people’s development together with us.
Your responsibilities
In this role, you will:

• Provide qualitative customer sales support in all remote channels, including live video calls, to secure a great customer experience, thus building trust in the IKEA brand
• Offer home furnishing solutions, by demonstrating a commercial approach and true salesmanship in every customer contact, in order to maximize sales
• Make use of remote active selling techniques and demonstrate proficiency in relevant remote digital planning tools in order to exceed customer expectations and maximize sales.
• Steer sales and the customer meeting to balance customer needs and business goals
• Contribute with input to set, and responsible for reaching, personal goals that align with and contribute to the unit, function and team goals
• Actively seek information about the IKEA product range and services to stay up to date with commercial priorities and activities, and to maintain ability to steer sales
• Provide feedback on data improvement needs, thus contributing to all co-workers having the knowledge required to meet customer needs
• Put IKEA social and environmental commitments into practice thus contributing to sustainability
• Capture relevant customer insights to enable other parts of Ingka to improve the customer experience
Together as a team
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

WE ARE AN EQUAL OPPORTUNITY EMPLOYER:
At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.